Compliance Officer (NV)

Seabreeze Management Company • Mesquite, NV

3d

About The Position

Seabreeze Management Company is a full-service property management firm serving residential and commercial properties. The Compliance Officer helps ensure smooth and efficient service operations through an understanding of business operations and customer service. Concerns that cannot be resolved by the Compliance Officer are escalated to the General Manager.

The role involves inspecting each property annually to ensure residents maintain their homes in conformity with the community’s standards. The Compliance Officer follows up on properties where inspection notices have been issued and required work was not completed, and works closely with the General Manager to process notices. Notices requiring no work are filed appropriately. The officer also communicates with residents about required work and its benefits to them and the community. Inspections and any follow-up inspections requested by the General Manager must be completed within 12 months. Other duties may be assigned.

Requirements

• Two years of customer service experience in a client-facing role.
• Excellent verbal and written communication skills.
• Ability to exercise diplomacy and tact.
• Good problem-solving skills.
• Ability to use discretion when managing highly confidential or sensitive information.
• Strong interpersonal skills and ability to work with all levels of management and clients.
• Ability to read, understand, and implement established policies and procedures.
• Working knowledge of Microsoft Word, Outlook, and Excel.
• High school diploma or equivalent.
• Availability during regular business hours and after regular business hours as necessary.

Nice To Haves

• Working knowledge of management practices, Association CC&Rs, and Bylaws.

Responsibilities

• Inspect every property once a year to ensure homes are maintained in conformity with the harmony and beauty of the community.
• Follow up on homes where inspection notices were issued and the required work was not completed.
• Work closely with the General Manager to process inspection notices.
• File notices that do not require any work.
• Interact with residents and explain how required work benefits them and the community.
• Complete inspections within 12 months, including follow-up inspections requested by the General Manager.
• Perform other duties as assigned.
• Escalate concerns that cannot be resolved at the Compliance Officer level to the General Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED