Compliance Officer - onsite Florida

Novalink Solutions LLC • Tallahassee, FL

5d • Onsite

About The Position

The Compliance Officer will be responsible for investigating complaints, analyzing issues against state statutes, and communicating with the public. This role requires excellent customer service and the ability to clearly explain jurisdictional limitations and case resolutions. The officer will also be responsible for documenting actions in specific systems and preparing written correspondence.

Requirements

• Ability to speak and understand English
• High school diploma
• Excellent written and oral communication with the public
• Ability to read and interrupt Florida State Statues
• Experience working with the public in a professional work environment
• Experience working with the public and analyzing complaints

Nice To Haves

• Experience using Versa
• Experience using OnBase system
• Bachelors Degree

Responsibilities

• Contact constituents/complainants to discuss the details of the complaints that are filed.
• Read state statute and compare with complaints to analyze the issue.
• Communicating with the public, so good customer service skills are a MUST.
• Advise complainant of the Division’s jurisdiction and that the case is being closed and for what reason.
• Provide any resources or referrals, as appropriate.
• Send a written correspondence to the complainant once approved by the supervisor.
• Close the case out by adding the appropriate codes/activities/statues in Versa.
• Document the actions in the OnBase system.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED