Compliance Officer (NV)

Seabreeze Management Company•Las Vegas, NV

12d•Onsite

About The Position

The Compliance Officer supports fair, consistent, and professional enforcement of the Association’s governing documents and applicable legal requirements. The role helps preserve community standards, property values, and resident confidence by inspecting the community, documenting potential violations, communicating with homeowners, coordinating hearings and follow-up actions, and maintaining accurate compliance records. The position is based in the clubhouse and recreation center environment at Rhodes Ranch and includes community inspections. The Compliance Officer typically reports to the Compliance Team Supervisor or other designated Association management representatives, and works with the Board of Directors, committees, legal counsel, security, maintenance, and administrative staff.

Requirements

Two years of customer service experience in a client-facing role.
Excellent verbal and written communication skills.
Ability to exercise diplomacy and tact.
Good problem-solving skills.
Ability to use discretion when managing highly confidential or sensitive information.
Strong interpersonal skills and ability to work with all levels of management and clients.
Ability to read, understand, and implement established policies and procedures.
Working knowledge of Microsoft Word, Outlook, Excel, and property management software (e.g., CINC).
Working knowledge of management practices, Association CC&Rs, and Bylaws.
Valid Nevada driver’s license and state-mandated vehicle insurance.
Reliable vehicle for community inspections.
High school diploma or equivalent.

Responsibilities

Conduct routine inspections of residential lots, common areas, streets, amenities, and other Association-controlled areas to identify potential violations or maintenance concerns.
Review and apply governing documents, architectural standards, rules, policies, and Board-approved enforcement procedures consistently and objectively.
Document observed violations with notes, dates, locations, photographs where appropriate, and supporting records in the Association’s management or compliance tracking system.
Prepare, issue, and track violation notices, courtesy reminders, hearing notices, compliance deadlines, fine recommendations, and closure communications according to established procedures.
Communicate professionally with homeowners, residents, tenants, vendors, committee members, and Board representatives about compliance matters.
Conduct follow-up inspections to confirm whether violations have been corrected and update records.
Assist with scheduling and preparing materials for compliance hearings, architectural review meetings, committee meetings, and Board meetings.
Prepare compliance reports, dashboards, case summaries, aging reports, and trend analyses for management and the Board.
Prepare hearing agendas, reports, and materials for Covenants, Sub-Covenants, and Executive Board Meetings.
Maintain accurate, organized, and confidential records concerning inspections, violations, correspondence, hearings, appeals, fines, and enforcement actions.
Identify recurring compliance issues and recommend process improvements, education opportunities, communication campaigns, or policy updates for management consideration.
Partner with maintenance, landscape, security, architectural, and customer service teams to resolve issues affecting community appearance, safety, and standards.
Respond to homeowner inquiries and complaints in a timely, courteous, solutions-oriented manner while maintaining neutrality and confidentiality.
Monitor compliance with architectural approvals, construction rules, signage requirements, parking restrictions, landscape standards, exterior maintenance requirements, use restrictions, and other community standards.
Support onboarding and education for new homeowners, residents, and tenants regarding Association rules and compliance expectations.
Perform other related duties as assigned to support Association operations.