Compliance Manager

Verida Inc•Washington, DC

123d•Onsite

About The Position

The Compliance Manager assures that NEMT providers are appropriately trained and comply with requirements for vehicles, drivers, and contracts. The role also oversees accidents and incidents that occur while providers operate under their Verida agreement. The manager maintains executed provider contracts and relationships with clients, providers, and staff managers; verifies provider documentation and training; and ensures accurate, timely data entry and communication. The role conducts vehicle inspections and investigations related to fraud, abuse, and quality assurance, and ensures documentation—including inspection photos—is submitted on time. The manager oversees provider, driver/attendant, Compliance Operations Specialist, and Compliance Field Officer performance against Verida standards; manages safety and security programs; prepares internal and regulatory reports; and assists with reconciliation issues.

Requirements

Excellent written and verbal communication skills.
Excellent problem-solving skills.
At least five years of customer service experience.
At least three years of risk and compliance experience.
At least two years in a supervisory or management position.
Ability to lift over 50 pounds.
Ability to bend, stoop, push, pull, and step in and out of vehicles.
Ability to stand or sit for extended periods.
Ability to see and operate in day, night, and adverse weather conditions.
Flexibility to work weekends, evenings, and holidays as needed.
Ability to work independently or as part of a team.
Professional appearance and positive attitude.
Meet contractual requirements for NET drivers.
Certified to instruct defensive driving, passenger assistance, first aid, and CPR.
Bachelor’s degree in business from an accredited college or university and/or commensurate experience in quality or compliance is strongly preferred.

Nice To Haves

Five years of experience in NET, EMS, public transit, or fleet management.

Responsibilities

Generate and maintain executed contractual agreements for the provider network.
Build and maintain relationships with the client, providers, and other staff managers.
Verify and maintain current, valid documentation showing that NEMT providers meet contract requirements, including NEMT education and required training.
Ensure required training programs are developed and implemented in accordance with contractual agreements.
Ensure current, valid information is entered into the Verida database in a timely and efficient manner.
Communicate information to key staff and departments.
Maintain regular contact with contracted NEMT providers to ensure compliance with contract requirements.
Conduct annual, bi-annual, and spot inspections of authorized NEMT vehicles to verify compliance with provider agreements.
Investigate activities related to fraud, abuse, and quality assurance.
Ensure information is documented and submitted promptly; download photos to the Verida server within one business day.
Ensure providers and authorized NET drivers and attendants perform according to Verida standards.
Ensure Compliance Operations Specialists and Compliance Field Officers perform according to Verida standards.
Manage safety and security programs.
Prepare and submit reports to satisfy internal and regulatory requirements.
Assist with reconciliation issues.
Perform other duties as assigned.