Compliance Manager

Verida Inc•Washington, DC

7d•Onsite

About The Position

Assuring that all NEMT Providers are appropriately trained and operating within compliance of all vehicles, drivers, and contractual requirements. In addition to, overseeing all accidents and incidents that may have occurred while they were operating under their Verida agreement.

Requirements

Excellent written and verbal communication skills
Excellent problem-solving skills
Minimum of five-year customer service experience
Minimum of 3 years Risk and Compliance experience
Minimum of two years in a supervisor/management position
Ability to lift over 50 lbs
Ability to bend, stoop, push, pull and step in/out of vehicles
Ability to stand or sit for long periods of time
Ability to see and operate in all conditions (day, night, adverse weather conditions)
Ability to be flexible with their schedule (could require weekends, evenings, and holidays)
Ability to work independently or with a team
Professional appearance
Positive attitude
Meet contractual requirements for NET drivers
Certified to Instruct: Defensive Driving, Passenger Assistance, First Aid, C.P.R.

Nice To Haves

Five years in NET, EMS and/or Public Transit, or Fleet Management experience preferred

Responsibilities

Generates and maintains executed contractual agreements for provider network
Build and maintain relationships with the client, providers, and other staff managers
Verifies and maintains current and valid documentation to assure that NEMT Providers are compliant with all contract requirements, including, but not limited to: NEMT Education, Ensure all required training programs are developed and implemented per the contractual agreements
Ensures that all current and valid data is inputted into Verida data base in a timely and efficient manner
Communicates information to key staff and departments
Establishes and maintains regular contact with all contracted NEMT providers to ensure compliance with all contract requirements. Conduct annual, bi-annual, and spot inspections on authorized NEMT vehicles to ensure compliance to the executed provider agreement, Investigation of various activities for fraud and abuse as well as quality assurance
Ensure that information is documented and submitted in a timely manner. Photos must be downloaded to Verida server within one business day.
Ensures all providers are performing to the guidelines of Verida standards.
Ensures all authorized NET Drivers/Attendants are performing according to Verida standards.
Ensures all Compliance Operation Specialists are performing according to Verida standards.
Ensures all Compliance Field Officers are performing according to Verida standards
Responsible for managing safety and security programs
Accountable for the preparation and submission of reports to satisfy internal and regulatory requirements
Assists with reconciliation issues
All other duties as assigned