LAA-26-12 - Certificate Standards & Compliance - Compliance Investigator

Legal Aid Alberta•Edmonton, AB

62d•Hybrid

About The Position

Legal Aid Alberta is seeking to fill a Full time, Compliance Investigator in our Edmonton office. This position will appeal to an individual that likes to take initiative, is client focused and is exceptionally strong in delivering high-quality results. Who We Are As a publicly funded, non-profit organization, Legal Aid Alberta provides affordable legal services in family law, domestic violence, child welfare, immigration, and youth and adult criminal defense. We are Alberta-wide, with 300 staff and 1,200 private practice lawyers helping people overcome their legal challenges in more than 75 communities across the province Who You Are Working at Legal Aid Alberta means you care about people and empathize with their situation. You have excellent communication skills especially in tough situations. You’re computer-savvy and more organized than anyone you know. Fast-paced work environments give you a rush and you’re always up for a challenge. You love learning new things, solving problems, and can adapt to change quickly. You care deeply about the success of our team and our organization. Job Description Reporting to the Managing Director, Certificate Standards and Compliance, some of the key responsibilities include: Conduct compliance investigations with billing and concerns relating to legal services performed by staff and roster lawyers and third parties. Help create, and ensure that investigations follow defined processes, are objectively conducted, are thorough in gathering all material facts, and present an accurate accounting of the issues to support timely completion of compliance-related investigations. Evaluate facts, employ sound deductive reasoning to draw and support appropriate conclusions, and make recommendations. Prepare clear, concise, and factual reports of investigation results to internal and external stakeholders that enable fair and relevant decisions to be made. Collaborate with senior management and internal team to ensure investigation findings are understood and appropriate action plans are implemented. Participate and contribute to efforts to improve the effectiveness of standards and compliance-related processes and procedures. Review and research evidence/documents to analyze the overall fact pattern of claims and synthesize data into a professional report with recommendations. Performs other duties and tasks as assigned by the Managing Director, Certificate Standards and Compliance. Maintain a professional working relationship with key internal and external stakeholders.

Requirements

Post-secondary degree in a related field (e.g. insurance studies, criminal justice, risk management)
Knowledge of theories, principles, and practices of investigation and internal controls.
A minimum of at least 5 years related experience conducting investigations (such as, but not limited to criminal and/or regulatory) is required.
Experience composing analytical legal correspondence and/or reports.
Experience interpreting legislation, policy, and/or procedures.

Nice To Haves

Education in law will be considered an asset.
Previous experience in law enforcement is considered an asset.
General knowledge in some of the following areas of law: criminal law, litigation, family law, and immigration law is an asset.
Experience testifying as an expert witness is an asset.
Experience in financial investigations is an asset.

Responsibilities

Conduct compliance investigations with billing and concerns relating to legal services performed by staff and roster lawyers and third parties.
Help create, and ensure that investigations follow defined processes, are objectively conducted, are thorough in gathering all material facts, and present an accurate accounting of the issues to support timely completion of compliance-related investigations.
Evaluate facts, employ sound deductive reasoning to draw and support appropriate conclusions, and make recommendations.
Prepare clear, concise, and factual reports of investigation results to internal and external stakeholders that enable fair and relevant decisions to be made.
Collaborate with senior management and internal team to ensure investigation findings are understood and appropriate action plans are implemented.
Participate and contribute to efforts to improve the effectiveness of standards and compliance-related processes and procedures.
Review and research evidence/documents to analyze the overall fact pattern of claims and synthesize data into a professional report with recommendations.
Performs other duties and tasks as assigned by the Managing Director, Certificate Standards and Compliance.
Maintain a professional working relationship with key internal and external stakeholders.