Compliance Investigator

State of Montana • Helena, MT

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About The Position

This position is a Compliance Investigator for the Office of Consumer Protection and is responsible for a variety of professional investigative, compliance and administrative work related to the consumer protection laws. Fields and processes inquiries and complaints about fraudulent, fake, or unfair or deceptive acts or practices. Ensures compliance with state and federal laws by auditing and investigating business establishments and other agencies. Investigations focus on allegations of violations of Consumer Protection Laws and regulations including the Montana Consumer Protection Act (Administrative Rules of Montana), Unfair Trade Practices Act, Personal Solicitation Sales Act, Telemarketing Act, New Motor Vehicle Warranty Act, federal Fair Debt Collection Practices Act, Truth in Lending Laws and federal Telemarketing Sales Rule. This position works closely with the Office’s legal team.

Requirements

• Bachelor’s degree in criminal justice, Accounting, Business or related field.
• Three years of directly related experience.
• Knowledge of the principles and practices of investigation.
• Knowledge of rules of evidence.
• Knowledge of state and federal consumer protection laws and concepts.
• Knowledge of civil, criminal, and administrative rules, laws, and penalties.
• Knowledge of constitutional rights of individuals (e.g., privacy, property, and due process rights).
• Knowledge of business administration principles and practices.
• Knowledge of public information and education.
• Knowledge of presentation methods and techniques.
• Knowledge of business English, spelling and grammar.
• Knowledge of conflict resolution.
• Skill in gathering and analyzing evidence.
• Skill in interviewing witnesses.
• Skill in remaining calm and professional in hostile or threatening situations.
• Skill in communicating effectively with subjects, complainants, witnesses, attorneys, court officers; and the general public.
• Ability to operate personal computers including word processing and specialized software.
• Ability to facilitate some entry level negotiation and conflict resolution.
• Ability to resolve conflicts outside of the court system by mutual consent of parties involved.
• Ability to utilize Microsoft Products quickly and efficiently.
• Ability to learn specialized software, including the entry of detailed information in the Office’s Case Management System (CMS) and generating CMS reports.
• Must pass a Criminal History Fingerprint Check.
• Must pass an Intensive Background Check.
• Must pass a Driving History check.

Nice To Haves

• Prior experience as a criminal and/or civil investigator.
• Prior law enforcement experience.

Responsibilities

• Fields and processes inquiries and complaints about fraudulent, fake, or unfair or deceptive acts or practices.
• Ensures compliance with state and federal laws by auditing and investigating business establishments and other agencies.
• Conducts investigations focusing on allegations of violations of Consumer Protection Laws and regulations including the Montana Consumer Protection Act (Administrative Rules of Montana), Unfair Trade Practices Act, Personal Solicitation Sales Act, Telemarketing Act, New Motor Vehicle Warranty Act, federal Fair Debt Collection Practices Act, Truth in Lending Laws and federal Telemarketing Sales Rule.
• Works closely with the Office’s legal team.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Retirement plans
• Generous paid vacation
• Sick leave
• Paid holidays
• Pre-tax Flexibility Spending Accounts
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 501-1,000 employees