Compliance Investigator 1 -TLB

Georgia Department of Revenue•Atlanta, GA

7d•Onsite

About The Position

The Georgia Department of Labor is hiring multiple Compliance Investigator 1 positions in its Benefits Payment Control Unit at the Department’s headquarters in downtown Atlanta. These are time-limited positions subject to funding availability and agency needs. Under general supervision, the investigator reviews Unemployment Insurance identity-verification and identity-theft cases. Applicants, except GDOL employees who have previously completed the assessment, must complete an approximately 10-minute assessment as part of the application process.

Requirements

High school diploma or GED and completion of two years of coursework (90 quarter or 60 semester hours) at an accredited college or university.
One year of directly related experience.
Some positions may require a valid driver’s license.
Some positions may require P.O.S.T. certification or eligibility.

Nice To Haves

Bachelor’s degree in a related field from an accredited college or university.
Two years of professional investigative experience with a state, federal, or local governmental entity.
Four or more years of experience processing and/or adjudicating claims or rendering overpayment determinations.
Ability to use proper and effective investigative and interview techniques.
Experience generating and managing high-volume, detailed work requiring critical-thinking skills.
Ability to use proper spelling, grammar, and punctuation in reports.
Proficiency in Microsoft Office suite.

Responsibilities

Gather pertinent documents and evidence to support findings.
Assist in preparing cases for overpayment establishment, civil action, and criminal prosecution.
Process required department, state, and federal reports according to established guidelines.
Provide customer service to internal and external customers regarding identification-verification requirements and other assigned areas.
Respond to customer emails, faxes, phone calls, and other correspondence.
Perform other duties as assigned.