Compliance & Enrollment Operations Manager

HEALTHY KIDS PROGRAMS • Danbury, CT

2d • $55,000 - $65,000 • Onsite

About The Position

Healthy Kids Extended Day Programs is seeking a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations. The role is based in person in Fishkill, New York, and supports a growing childcare organization operating across approximately 15 states. Childcare experience is not required; relevant backgrounds may include healthcare administration, compliance, enrollment, benefits administration, government programs, education, and other detail-driven environments.

The manager will personally handle day-to-day operational issues while coordinating projects, collaborating across departments, and delegating tasks when appropriate. Responsibilities also include identifying opportunities to automate repetitive work, working with each department’s designated automation point person, coordinating next steps, and ensuring improvements are successfully implemented.

The role collaborates with Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership, including the CEO. Success means improving registration accuracy, subsidy issue resolution, documentation and licensing compliance, operational visibility and accountability, and the effectiveness of automation initiatives. Healthy Kids Programs is a Certified Benefit Corporation committed to making a positive difference in the communities it serves.

Requirements

• Organized, resourceful, and detail-oriented, with the ability to balance hands-on work and project coordination.
• Willingness to investigate details and resolve problems personally.
• Ability to coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments.
• Ability to analyze workflows and identify ways to simplify or automate repetitive work.
• Ability to manage multiple priorities, deadlines, and follow-ups without losing track.
• Comfort with spreadsheets, databases, and reporting tools, and ability to learn new technology.
• Clear communication and ability to work effectively across departments.
• Initiative and a results-focused approach.
• Relevant experience may include compliance, healthcare administration, registration or enrollment, subsidy or benefits administration, licensing, credentialing, auditing, operations, project coordination, or process improvement.

Nice To Haves

• Childcare experience.
• Multi-state regulatory experience.

Responsibilities

• Help ensure applications, documentation, eligibility requirements, and renewals are handled accurately and on time.
• Follow up on missing information, pending approvals, and unresolved registration or subsidy issues.
• Work with Registration and Subsidy teams to resolve problems and improve processes.
• Track outstanding items and ensure they are followed through to completion.
• Identify recurring issues and develop practical solutions that improve accuracy, efficiency, and the experience of families and internal teams.
• Track required child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines.
• Research state-specific requirements and translate them into practical procedures.
• Review records, conduct audits, identify gaps, and follow through on corrective actions.
• Address missing or expiring documentation before it becomes a compliance problem.
• Maintain clear tracking and reporting so leadership can see what is complete, what needs attention, and what remains outstanding.
• Learn existing workflows and identify repetitive tasks, inefficiencies, and opportunities for improvement or automation.
• Collaborate with department automation point people to evaluate, prioritize, and coordinate automation opportunities.
• Help define requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects.
• Follow up with team members to monitor progress, resolve obstacles, and keep projects moving toward completion.
• Review updated workflows to confirm they address the original problem and deliver intended improvements.
• Continue managing day-to-day operational issues while helping teams transition to more efficient processes.
• Coordinate projects, collaborate across departments, and delegate tasks when appropriate.
• Support improvements that contribute to accurate child registrations, timely licensing renewals, complete documentation, fewer recurring problems, reduced manual rework, and clear accountability.

Benefits

• Employer-paid childcare for children enrolled in the company's programs during working hours.
• Medical, dental, and vision insurance.
• AFLAC supplemental plans.
• 401(k) for eligible employees.
• Paid holidays, PTO, and sick leave.
• On-demand pay.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed