Compliance & Enrollment Operations Manager

Healthy Kids Programs • Poughkeepsie, NY

2d • Onsite

About The Position

Healthy Kids Extended Day Programs is seeking a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations. The role takes personal ownership of day-to-day operational issues while coordinating projects, collaborating across departments, and delegating tasks when appropriate. The organization is investing in automation to reduce repetitive work and improve efficiency; this role will identify opportunities, coordinate with each team's designated automation point person, and help ensure improvements are implemented successfully.

The position works across Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership. It includes tracking child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines; researching state-specific requirements; reviewing records and audits; resolving registration and subsidy issues; and maintaining clear reporting on outstanding work. The role also coordinates process-improvement and automation initiatives, follows up on progress and obstacles, and reviews updated workflows to ensure they address the original problems.

Childcare experience is not required. Relevant backgrounds may include healthcare administration, compliance, enrollment, benefits administration, government programs, education, licensing, credentialing, auditing, operations, project coordination, or process improvement. The position is in person in Fishkill, New York, and pays $55,000–$65,000 annually, commensurate with experience and qualifications.

Requirements

• Organized, resourceful, and detail-oriented, with the ability to balance hands-on work and project coordination.
• Willingness to dig into details and resolve problems directly.
• Ability to coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments.
• Enjoys analyzing workflows and identifying ways to simplify or automate repetitive work.
• Ability to manage multiple priorities, deadlines, and follow-ups without losing track.
• Comfort with spreadsheets, databases, and reporting tools, and ability to learn new technology.
• Clear communication skills and ability to work effectively across departments.
• Takes initiative and focuses on results and follow-through.
• Relevant experience may include compliance, healthcare administration, registration or enrollment, subsidy or benefits administration, licensing, credentialing, auditing, operations, project coordination, or process improvement.

Nice To Haves

• Childcare experience is helpful but not required.
• Multi-state regulatory experience is helpful but not required.

Responsibilities

• Help ensure applications, supporting documentation, eligibility requirements, and renewals are handled accurately and on time.
• Follow up on missing information, pending approvals, and unresolved registration or subsidy issues.
• Work with Registration and Subsidy teams to resolve problems and improve processes.
• Track outstanding items and ensure they are followed through to completion.
• Identify recurring issues and develop practical solutions that improve accuracy, efficiency, and the experience of families and internal teams.
• Track required child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines.
• Research state-specific requirements and translate them into practical procedures.
• Review records, conduct audits, identify gaps, and follow through on corrective actions.
• Address missing or expiring documentation before it becomes a compliance problem.
• Maintain clear tracking and reporting for leadership on completed, pending, and outstanding requirements.
• Learn existing workflows and identify repetitive tasks, inefficiencies, and opportunities for improvement or automation.
• Collaborate with each department's designated automation point person to evaluate, prioritize, and coordinate automation opportunities.
• Help define requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects.
• Monitor project progress, resolve obstacles, and keep automation initiatives moving toward completion.
• Review updated workflows to ensure they address the original problem and deliver intended improvements.
• Continue managing day-to-day operational issues while helping teams transition to more efficient processes.
• Coordinate work across Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership.

Benefits

• Employer-paid childcare for children enrolled in the company's programs during working hours.
• Medical, dental, and vision insurance.
• AFLAC supplemental plans.
• 401(k) for eligible employees.
• Paid holidays, PTO, and sick leave.
• On-demand pay.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed