Compliance & Enrollment Operations Manager

HEALTHY KIDS PROGRAMS • City of Poughkeepsie, NY

2d • $55,000 - $65,000 • Onsite

About The Position

Healthy Kids Extended Day Programs is seeking a hands-on, solutions-oriented professional to manage and improve regulatory compliance, child registration, and subsidy operations across a growing childcare organization. The role takes personal ownership of day-to-day operational issues while coordinating projects, collaborating across departments, and delegating tasks when appropriate.

The manager will oversee accurate and timely handling of applications, documentation, eligibility requirements, renewals, and subsidy issues; track child health documentation, employee qualifications, licenses, certifications, and regulatory deadlines; research state-specific requirements; review records and audits; identify gaps; and ensure corrective actions are completed. The role will also identify repetitive work and process inefficiencies, coordinate automation opportunities with departmental point people, define requirements and next steps, monitor progress, and verify that implemented changes deliver intended improvements.

The position works with Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership, including the CEO. Childcare experience is not required. The role is based in person in Fishkill, New York, and pays $55,000–$65,000 annually, commensurate with experience and qualifications.

Requirements

• Organized, resourceful, and detail-oriented, with comfort balancing hands-on work and project coordination.
• Willingness to dig into details and resolve problems personally.
• Ability to coordinate projects, delegate tasks when appropriate, and hold people accountable for commitments.
• Ability to analyze workflows and identify ways to simplify or automate repetitive work.
• Ability to manage multiple priorities, deadlines, and follow-ups without losing track.
• Comfort with spreadsheets, databases, and reporting tools, and ability to learn new technology.
• Clear communication skills and ability to work effectively across departments.
• Initiative and a results-focused approach.
• Relevant experience may include compliance, healthcare administration, registration or enrollment, subsidy or benefits administration, licensing, credentialing, auditing, operations, project coordination, or process improvement.

Nice To Haves

• Childcare experience.
• Experience with multi-state regulatory requirements.

Responsibilities

• Ensure applications, documentation, eligibility requirements, and renewals are handled accurately and on time.
• Follow up on missing information, pending approvals, and unresolved registration or subsidy issues.
• Work with Registration and Subsidy teams to resolve problems and improve processes.
• Track outstanding items and ensure they are followed through to completion.
• Identify recurring operational issues and develop practical solutions to improve accuracy, efficiency, and the experience of families and internal teams.
• Track required child health documentation, employee qualifications, licenses, certifications, renewals, and regulatory deadlines.
• Research state-specific requirements and translate them into practical procedures.
• Review records, conduct audits, identify gaps, and follow through on corrective actions.
• Address missing or expiring documentation before it becomes a compliance problem.
• Maintain clear tracking and reporting so leadership can see completed, outstanding, and attention-needed items.
• Learn existing workflows and identify repetitive tasks, inefficiencies, and opportunities for improvement or automation.
• Collaborate with departmental automation point people to evaluate, prioritize, and coordinate automation opportunities.
• Help define project requirements, clarify responsibilities, delegate action items, and coordinate next steps for automation projects.
• Monitor project progress, resolve obstacles, and keep automation initiatives moving toward completion.
• Review updated workflows to ensure they address the original problem and deliver intended improvements.
• Manage day-to-day operational issues while helping teams transition to more efficient processes.
• Coordinate work across Registration, Subsidy, Operations, HR, Finance, Business Transformation, and senior leadership.

Benefits

• Employer-paid childcare for children enrolled in company programs during working hours.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• AFLAC supplemental plans.
• 401(k) for eligible employees.
• Paid holidays, PTO, and sick leave.
• On-demand pay.
• Career development and growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed