Compliance Coordinator-BSC- Service Excellence

UTHealth Houston•Houston, TX

17d

About The Position

The Compliance Coordinator supports the Department of Service Excellence at the Dunn Behavioral Sciences Center and the university’s Institutional Compliance program. The role focuses on compliance, patient rights, and patient advocacy, and works collaboratively with patients, employees, internal departments, and external partners, including legal, regulatory, compliance, and patient rights teams. The coordinator supports adherence to relevant laws, regulations, and university policies by helping prevent, detect, and correct noncompliance. The position assists with compliance monitoring, reporting, training, investigations, grievances, documentation, and related initiatives. It also helps develop policies, procedures, educational and communication materials, workflows, and other resources that promote awareness of compliance obligations. Employees in this security-sensitive position must permanently reside and work in Texas. The position may require the ability to maintain the security or integrity of critical infrastructure, where applicable.

Requirements

Bachelor’s degree required.
Three years of related experience, preferably in compliance, legal, or audit; alternatively, no experience is required with an advanced degree, preferably a JD, MBA, or MPA.
Effective communication and analytical skills.
Ability to work collaboratively with cross-functional teams.
Strong administrative skills and accuracy.
Above-average typing speed and capability with electronic systems, software, and data.
Ability to permanently reside and work in the State of Texas.
For positions requiring work on or access to critical infrastructure, ability to maintain the security or integrity of that infrastructure.

Nice To Haves

Advanced degree, preferably JD, MBA, or MPA.
Experience in compliance, legal, or audit.
Strength in analyzing data in Excel.

Responsibilities

Develop, track, and coordinate mandatory compliance training programs for UTHealth employees.
Create, organize, and maintain accurate, current compliance records, files, findings, databases, and documentation while protecting privacy and data integrity.
Intake, investigate, and report allegations of noncompliance received by the UTHealth Office of Institutional Compliance.
Monitor changes in laws, regulations, statutes, rules, and industry standards that may affect the Institutional Compliance program, and bring relevant changes to the Chief Compliance Officer’s attention.
Collaborate with enterprise risk management and internal and regulatory teams to identify, track, and monitor risks, including contributing to annual risk work plans and related projects.
Track and analyze compliance metrics and prepare regular reports.
Respond to employees’ compliance inquiries and assist internal stakeholders with compliance-related issues.
Help develop and deliver compliance communications and materials, maintain Institutional Compliance webpages, and develop or review and revise standards, procedures, policies, business processes, workflows, job aids, FAQs, and training materials.
Participate in compliance-related projects and initiatives with team members.
Review and address patient rights concerns and grievances, assist with investigations of potential noncompliance, and support patient advocacy.
Perform other duties as assigned.

Benefits

100% paid medical premiums for full-time employees.
Generous time off, including holidays, a preventative leave day, vacation, and sick time (approximately 37–38 days per year).
Vacation accrual increases with length of service.
Longevity Pay in monthly payments after two years of service.
Retirement/pension plan.
Free financial and legal counseling.
Free mental health counseling services.
Gym membership discounts and access to wellness programs.
Employee discounts, including entertainment, car rentals, and cell phones.
Resources for child and elder care.