Compliance Coordinator, Sr

Chubb • Chicago, IL

9d • $52,000 - $73,000 • Hybrid

About The Position

Chubb Benefits is seeking a Senior Compliance Coordinator to investigate and resolve complaints involving customers, insurance departments, the Attorney General, the Better Business Bureau, and the Combined President’s Office. The role follows insurance regulations and company guidelines and supports the protection of customers, agents, and the company by managing complaints related to sales, home office operations, claims, and third-party administrators.

The position works with internal departments and external parties to prepare accurate and timely complaint responses, maintain complaint records, and support regulatory, market conduct, and litigation activities. It is based in Chicago, near Rosemont, with an in-office expectation of four days per week and one remote day. Start times are 7:30, 8:00, or 8:30 CST. The pay range is $52,000 to $73,000; the specific offer depends on skills and other factors. The role may also be eligible for a discretionary annual incentive program. Chubb offers a comprehensive benefits package, with details available on its careers website.

Requirements

• Strong written and verbal communication skills.
• High ethical standards and sound judgment.
• Strong attention to detail and ability to meet state-mandated complaint response deadlines.
• Ability to work independently with minimal management intervention after training.
• Consistent performance in meeting or exceeding quantity and quality standards.
• Strong customer relations and decision-making skills.
• College degree or equivalent insurance industry experience required.
• Proficiency in Microsoft Office Suite required.

Nice To Haves

• Background in customer service and claims handling preferred.
• Experience with Mainframe, AS400, IBM Content Manager, and Clarify preferred.
• Business writing/composition coursework preferred.
• Exposure to insurance regulations and laws preferred.
• LOMA and HIAA coursework, and familiarity with HIPAA and Sarbanes-Oxley directives, preferred.

Responsibilities

• Investigate complaints and determine appropriate resolutions.
• Meet complaint response deadlines.
• Create complaint packets after complaints have been resolved and responses sent.
• Process record corrections, refunds, and reimbursements as needed.
• Prepare correspondence for policyholders and regulatory agencies regarding investigation outcomes.
• Maintain accurate tracking system records, documentation, and notes.
• Handle follow-up requests concerning previously completed complaint responses.
• Research allegations involving sales representatives, prepare questionnaires for agents and market directors, and document complaint histories.
• Monitor sales complaint trends and support severity-level evaluations.
• Partner with the Field Consumer Investigations team on sales complaint responses.
• Collaborate with the Claims Department to ensure accurate and timely claims complaint responses.
• Manage complaints involving third-party administrators, including United Marketing Group, Combined Connections, and Olympic Medicare Supplement Claims.
• Rotate President’s Line call handling responsibilities and respond to inquiries on behalf of the Company President.
• Prepare annual State Insurance Department complaint reconciliation reports.
• Support Insurance Market Conduct activities by gathering data, analyzing complaint reports, and comparing Department of Insurance data with Combined Insurance extracts.
• Provide information to Government Relations and Law Departments in litigation matters and coordinate with legal counsel or Corporate Compliance on sensitive complaints.
• Work with Human Resources to bring internal employee complaints to its attention for handling.

Benefits

• Comprehensive benefits package; details are available on the company careers website.
• May be eligible to participate in a discretionary annual incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior