Compliance & Collections Support Specialist

Long-Lewis Automotive Group•Muscle Shoals, AL

4d•$17 - $18

About The Position

The Compliance & Collections Support Specialist manages day-to-day insurance administration and verification, credit reporting, dispute resolution, compliance support, and consistent application of CMM Finance's policies and procedures. The role provides operational support and decision-making guidance to the collections team, reviews complex or unusual accounts, and helps ensure collections activities are handled consistently and in accordance with Alabama law and established company policies. The Specialist serves as a resource for insurance matters, credit reporting accuracy under FCRA guidelines, regulatory and procedural requirements, and collection decision support. The role works closely with the Finance Manager, Head Collector, and other team members to protect the Company's interests, minimize risk, and improve portfolio performance. The position provides guidance, account review, and procedural support, but does not independently establish company policy, approve exceptions outside delegated authority, or exercise direct supervisory authority over the collections team unless specifically authorized by the Finance Manager. Final authority over policy exceptions, significant collection decisions, and escalated risk matters remains with the Finance Manager.

Requirements

Strong organizational, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to research account information, evaluate circumstances, and apply established policies consistently.
Strong attention to detail and commitment to accurate documentation.
Ability to manage multiple priorities, meet deadlines, and maintain organized records.
Ability to handle confidential customer and financial information appropriately.
Proficiency with Microsoft Office applications and ability to learn company-specific systems and reporting platforms.

Nice To Haves

Experience in auto finance, insurance administration, credit reporting, collection operations, or regulatory compliance.

Responsibilities

Manage ongoing insurance verification for the Company's loan portfolio using carrier websites, verification systems, and direct communication with insurance companies or agents.
Identify and follow up on policy cancellations, lapses, rescissions, non-renewals, and other coverage concerns; prepare and send lapse notices and continue follow-up until coverage is verified or the account is escalated.
Review insurance documentation for accuracy, required coverage, and correct lienholder or loss payee information, and coordinate with customers to resolve coverage issues.
Escalate significant or unresolved insurance risks to the Finance Manager, including accounts that may require consideration for Asset Recovery.
Prepare, review, and submit credit reporting files to Equifax through the Company's established reporting system; monitor reporting accuracy and investigate discrepancies or exceptions.
Process and respond to consumer credit reporting disputes through E-Oscar, including Automated Consumer Dispute Verifications (ACDVs); monitor deadlines, responses, notifications, and unresolved issues.
Research account histories and supporting documentation to prepare accurate, complete, and supportable dispute responses; maintain records of disputes, investigations, responses, and corrections.
Escalate complex disputes, potential reporting errors, and compliance concerns to the Finance Manager; stay up to date with FCRA and Reg V policies.
Assist with implementing and maintaining policies, procedures, and internal controls related to insurance, credit reporting, collections support, and account administration.
Help ensure department procedures are followed consistently; identify recurring errors, procedural gaps, and operational risks and recommend corrective action.
Assist in maintaining documentation for compliance reviews, audits, and regulatory inquiries; protect confidential customer information in accordance with company policies and applicable requirements.
Advise the Head Collector and collectors on established collection policies, procedures, and account-handling exceptions.
Help evaluate difficult or unusual accounts, including repeated broken promises, recurring delinquency, hardship requests, payment arrangements, and accounts requiring escalation.
Assess account history, customer payment behavior, documented circumstances, and available information when determining appropriate next steps under established policy.
Guide consistent application of collection timelines, follow-up requirements, and escalation procedures, including identifying when payment arrangements or extensions may no longer be practical under policy.
Maintain tracking reports and records related to assigned responsibilities; identify workflow improvements that reduce unresolved issues and strengthen departmental controls.
Assist with training employees on applicable insurance, credit reporting, compliance, and collection procedures as they evolve.