Compliance Analyst

CAPPS LLC • Remote, CO, US, CO

3d

About The Position

The Compliance Analyst – Consumer disputes and complaints manages and remediates consumer disputes and complaints in accordance with regulatory requirements, internal policies and procedures, and client requirements. The role involves reviewing and investigating complaints and disputes, ensuring responses are timely and accurate, and identifying trends or systemic issues that may pose compliance risks. The analyst works with operational, call monitoring, client services, and compliance departments, and contributes to root cause analysis, continuous improvement, and compliance reporting to support consumer protection.

Requirements

• Strong analytical skills to assess complaint details, identify issues, and determine root causes.
• Excellent written and verbal communication skills.
• Attention to detail and organizational skills to manage multiple files, meet deadlines, and prioritize tasks.
• Problem-solving skills and the ability to recommend and support effective corrective actions.
• Ability to manage shifting priorities in a fast-paced, results-driven environment.
• Proficiency in Microsoft Suite products, especially Excel.
• High school diploma or equivalent.

Nice To Haves

• A degree is preferred but not required.

Responsibilities

• Review, investigate, and resolve consumer complaints and disputes in compliance with applicable laws and regulations.
• Ensure timely and accurate responses to complaints received through various channels.
• Analyze complaint data to identify trends, root causes, and potential compliance issues.
• Support compliance monitoring and testing related to complaint handling.
• Assist with internal and external compliance reports and audits.
• Collaborate with business units and employees throughout the Firm.
• Contribute to developing procedures and training to improve complaint resolution processes.
• Stay informed about regulatory changes and industry best practices affecting consumer complaint management.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED