Compliance Analyst

CONFIRE Joint Powers Authority•Rialto, CA

3d•Onsite

About The Position

CONFIRE, JPA is recruiting a Compliance Analyst to perform professional-level analytical work supporting its EMS transport system, ambulance contract compliance activities, operational performance monitoring, quality improvement initiatives, and system performance reporting. Under general direction, the incumbent monitors compliance with County ambulance service agreements, subcontractor performance requirements, operational standards, regulatory requirements, and organizational objectives. The position analyzes operational data, monitors performance metrics, conducts compliance reviews, develops dashboards and reports, evaluates deployment effectiveness, identifies performance trends, and supports continuous improvement. It also serves as a technical resource to management on EMS system performance, contract compliance, operational analytics, and quality improvement. Related duties may be assigned. The role supports CONFIRE’s broader public safety communications, dispatch, information systems, GIS, and emergency medical services operations. CONFIRE is a San Bernardino County Joint Powers Authority and is preparing to launch a countywide ambulance transport system. The primary work location is CONFIRE’s Rialto Office, with occasional work in Hesperia or San Bernardino. Travel between CONFIRE facilities, member agency locations, vendor sites, training venues, and other operational or project-related locations may be required. The employee must be available for a flexible schedule, including evenings, weekends, and holidays, and may be required to respond outside normal business hours for emergency incidents or other operational needs. A valid California Driver License and proof of automobile liability insurance must be presented at hire and maintained throughout employment.

Requirements

Bachelor’s degree from an accredited college or university in Public Administration, Business Administration, Healthcare Administration, Emergency Management, EMS Administration, Data Analytics, Public Health, Statistics, or a closely related field; an equivalent combination of education, training, and qualifying experience may be considered.
Three years of increasingly responsible professional experience involving EMS system analysis, healthcare operations, contract compliance monitoring, quality improvement, performance measurement, public safety analytics, operational reporting, program evaluation, regulatory compliance, or a closely related field.
Strong analytical, organizational, and problem-solving skills.
Ability to interpret and communicate complex operational and performance data to technical and non-technical audiences.
Excellent written and verbal communication skills.
Ability to work a flexible schedule, including evenings, weekends, and holidays, and report to CONFIRE facilities and other designated locations as required.
Valid California Driver License and proof of automobile liability insurance at the time of hire, maintained throughout employment.
Ability to travel between facilities, member agency locations, vendor sites, training venues, and other operational or project-related locations as required.

Nice To Haves

Experience in EMS, healthcare, emergency communications, ambulance transportation, fire service, or public safety environments.
Experience analyzing response time performance, deployment effectiveness, workload distribution, unit hour utilization, hospital wall times, or similar operational performance metrics.
Experience monitoring compliance with contracts, service level agreements, operational standards, or regulatory requirements.
Experience developing dashboards, performance reports, scorecards, and executive-level presentations.
Knowledge of EMS system design, ambulance deployment strategies, system status management principles, and performance measurement methodologies.
Experience using reporting platforms, business intelligence tools, database systems, GIS applications, or data analytics software.

Responsibilities

Monitor compliance with County ambulance service agreements, subcontractor obligations, operational performance standards, and regulatory requirements.
Collect, analyze, and interpret EMS performance data, including response times, unit turnout times, hospital wall times, unit hour utilization, deployment effectiveness, ambulance availability, and other system indicators.
Develop and maintain operational dashboards, performance reports, scorecards, and analytical tools.
Monitor contractual performance measures and report compliance trends, deficiencies, and opportunities for improvement.
Conduct compliance reviews, operational assessments, and performance evaluations.
Analyze deployment patterns, workload distribution, resource utilization, and operational performance to support system optimization and deployment planning.
Monitor corrective action plans and performance improvement initiatives related to operational deficiencies, compliance concerns, and contractual requirements.
Assist with quality assurance and quality improvement activities involving EMS operations, customer service, operational effectiveness, and system performance.
Coordinate performance reporting and data analysis with County representatives, ambulance providers, hospitals, emergency communications personnel, and other stakeholders.
Research and evaluate operational best practices, industry standards, regulatory requirements, and performance benchmarks relevant to EMS transport systems.
Prepare analytical reports, presentations, findings, and recommendations for management, executive leadership, and external stakeholders.
Maintain performance databases, reporting systems, compliance documentation, and operational records for accountability, transparency, and audit readiness.
Assist with implementation of reporting tools, performance measurement systems, and operational analytics initiatives.
Provide technical guidance on performance metrics, contract compliance requirements, data interpretation, and operational reporting methodologies.
Participate in special projects, workgroups, committees, and organizational initiatives related to EMS performance, contract compliance, deployment effectiveness, and continuous improvement.
Provide vacation or temporary relief as required.
Perform other related duties as assigned.
Support compliance activities, audits, reporting requirements, critical projects, emergency incidents, Continuity of Operations efforts, or other operational demands as needed; duties may include compliance support, analysis, documentation, coordination, or logistical support.