ADA Case Manager II

University of Florida•Gainesville, FL

About The Position

This role involves reviewing and processing notifications from multiple systems to conduct routine ADA compliance assessments. The Compliance Analyst II will make determinations regarding risk mitigation actions or escalation to leadership, document findings, and ensure proper case resolution. This position serves as a point of contact for employees requesting reasonable accommodations under the direction of the Director and Senior Director, Compliance/ADA-504 Coordinator. Responsibilities include assisting with coordinating the interactive process, reviewing accommodation requests and supporting documentation, coordinating meetings, and documenting all activities throughout the interactive process and case management. The role also involves drafting accommodation-related documentation, assisting with monitoring the implementation of approved accommodations, and maintaining accurate, confidential electronic case files, logs, and tracking records. Additionally, the position is responsible for maintaining and updating compliance records, ensuring accuracy and completeness of documentation, preparing documentation for audits, and compiling documentation and data for appeals, reviews, audits, and assessments. The role also includes evaluating basic compliance concerns, identifying potential risks, proposing solutions, and assisting with the implementation of mitigation strategies. Furthermore, the Compliance Analyst II will gather and compile data for compliance reports, assist in tracking trends, and provide documentation and data summaries to support leadership decision-making. Administrative duties include preparing and routing documents, performing administrative tasks for the ADA compliance program, and maintaining confidentiality and privacy standards.

Requirements

Bachelor’s degree in an appropriate area and two years of experience in appropriate area; or an equivalent combination of education and experience.

Nice To Haves

Experience working with ADA compliance, disability services, or accessibility programs
Familiarity with federal and state regulations such as ADA and Section 504
Experience handling compliance reviews, case management, or regulatory tracking systems
Knowledge of accessibility standards and best practices (e.g., digital, physical, programmatic access)
Experience analyzing compliance data and identifying trends or risks
Strong written and verbal communication skills, especially for preparing documentation and reports
Experience collaborating with cross-functional teams or supporting enterprise-wide initiatives
Proficiency with databases, case management systems, or compliance tracking tools
Ability to interpret policies and apply them to routine compliance scenarios
Strong organizational skills with the ability to manage multiple cases or deadlines

Responsibilities

Review and process notifications from multiple systems to conduct routine ADA compliance assessments
Make determinations regarding risk mitigation actions or escalation to leadership, as appropriate
Document findings and ensure proper case resolution in accordance with established procedures
Serve as a point of contact for employees requesting reasonable accommodations under the direction of the Director and Senior Director, Compliance/ADA-504 Coordinator (Senior Director)
Assist with coordinating the interactive process in accordance with established ADA procedures
Review accommodation requests and supporting documentation for completeness and compliance with UF policies
Coordinate meetings, information sessions, and communications with employees, supervisors, UFHR, and other campus partners
Document meetings, discussions, case management and other activities taken throughout the interactive process and the management of employee accommodation cases.
Draft accommodation-related documentation for review and approval
Assist with monitoring implementation of approved accommodations
Maintain accurate, confidential electronic case files, logs and tracking records
Maintain and update compliance records, including case files, logs, and compliance calendars
Ensure accuracy, completeness, and timely entry of all compliance-related documentation
Prepare and organize documentation for audits, reviews, and reporting purposes
Review ADA-related files to confirm required documentation and case notes are present, and that other identified steps have been completed.
Compile documentation and data in support of appeals, compliance reviews, audits and assessments.
Generate routine reports related to accommodation requests, case activity and compliance metrics.
Evaluate basic compliance concerns and identify potential risks
Propose solutions to senior staff and program leadership for consideration
Assist with the implementation and monitoring of approved mitigation strategies
Gather and compile data for compliance reports and enterprise initiatives
Assist in tracking trends, identifying recurring issues, and supporting continuous improvement efforts
Provide documentation and data summaries to support leadership decision-making
Prepare and route documents and mitigation plans for leadership review and approval
Perform administrative duties in support of the ADA compliance program
Maintain confidentiality and ensure adherence to privacy standards