Case Manager II
About The Position
Housing Matters partners with individuals and families to create pathways out of their homelessness into permanent housing. We are a leader in working to end homelessness – and we want you to be part of our team! We are looking for individuals eager to make a difference and willing to enthusiastically commit to join in our vision that homelessness in Santa Cruz County should be rare, brief, and non-recurring. The Recuperative Care Program (RCC) is a medical respite shelter program for single adults who are discharged from a hospital, emergency room, or other health facility and are experiencing homelessness while following an ongoing care/treatment plan. The RCC is hiring for a Case Manager II, which is the journey level class and is expected to work with a minimum amount of supervision. Incumbents are required to use assessment, interviewing, and counseling skills to perform moderate to complex casework services.
Requirements
- Any combination of training and experience which would provide the required knowledge and abilities is qualifying.
- Possession of a valid California Class C Driver's License or must be able to provide suitable transportation that is approved by the organization may be required for certain positions.
- Social casework objectives, principles, methods, and caseload management and organization.
- Social and economic factors which influence individuals and/or households experiencing homelessness.
- Principles of human behavior, development and psychological defense mechanisms and reactions to stress.
- Community health, welfare, social, and legal support systems, and other resources available to clients.
- Interviewing and record-keeping techniques, including the documentation of all actions and contacts in case files.
Nice To Haves
- A minimum of one year of experience performing social service casework services comparable to a Case Manager I at Housing Matters in an exceptional manner exceeding all standards and abilities
- A Bachelor's Degree from an accredited college with a major in social work, social welfare, human services, or one of the social or behavioral sciences.
Responsibilities
- Perform intake interviews and assessments, and assist participants in developing individual case plans.
- Facilitate participants’ pathway to permanent housing in coordination with housing navigators and other programs, agencies, and organizations.
- Provide ongoing case management including assessment, referrals, budget assistance, housing placement, and promoting housing stability with individuals as assigned.
- Accept each participant for who they are and where they are, and then provide options, information, and choices that allow for stimulating change.
- Develop and maintain accurate written case records including intake, assessment, ongoing case plan, and progress notes.
- Meet all administrative requirements including recordkeeping, HMIS, staff meetings, etc.
- Maintain confidentiality and treat participants with dignity and respect at all times.
- Assist in the overall administration of the program.
- Transport program participants in Housing Matters vehicles to meetings and appointments in accordance with program requirements
- Perform other duties as assigned.
- Orient new shelter guests into the program, including outlining Shelter policy and expectations, touring the Shelter facility and dining hall, etc.
- Facilitate storage of personal items.
- Support the Program Manager in enforcing and maintaining campus and Shelter policy.
- Support the Direct Services Team in facilitating day services, Shelter programs, and additional services.
Benefits
- Medical plans - 100% employee coverage
- Dental - 100% employee coverage
- Vision - 100% employee coverage
- Life insurance (UNUM) - 100% employee coverage
- Chiropractic and Acupuncture (for those who elect medical insurance) - 100% employee coverage
- 403b Retirement Savings matched up to 3% dollar-for-dollar with no vesting period
- Employee Assistance Program (EAP) and Travel Assistance
- PTO: 20 days annually, 1 paid floating holiday, 9 paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
11-50 employees
