Compliance Analyst I - Master Servicing

Rocket Mortgage•Highlands Ranch, CO

9d•Hybrid

About The Position

This position provides support to the master servicing teams at all levels involving compliance and securitization transactions. This job requires in-office work 1-2 times per week. The role is responsible for obtaining Servicers’ current Certificates of Insurance for Errors and Omissions and Fidelity Bond and updating the tracking system accordingly. It also involves obtaining officer and witness signatures, notaries, etc. on closing documents for Master Servicing new deals and providing them to Counsel. The role assists management with obtaining final closing documents and the filing of master servicing deal documents. It manages workflow with Vendor and QC Transaction Summaries and contractual fields uploaded into the Master Servicing Deals Database. It performs QC of Vendor’s Transaction Summaries prior to uploading into the Master Servicing Deals Database. The role monitors IDC ratings and Rating Agency ratings for all Depository Institutions utilized by primary Servicers. It monitors the Projects Database to ensure staff are adding their hours into the database in a timely manner. It runs weekly reports to validate the hours and billing and submits monthly billing to Servicing. The role leads on monitoring the MS Compliance Group Mailbox and responding to inquiries. It works with management and provides timely responses to auditors, attorneys, and business leaders before, during and after a master servicing audit. It reviews master servicing pooling and servicing agreements and effectively interprets requirements affecting compliance. It manages the Master Servicing Deals Database and Deals Database for contractual provisions. The role is responsible for MS Compliance’s monthly and quarterly whole loan reporting. It works with the management team on projects that require a review of master servicing governing agreements. It collects and reviews annual compliance documents from primary servicers, e.g., financial statements, officer certifications, Reg AB and/or USAP audit certifications. It maintains department policies and procedures for designated areas of responsibility. It may perform other related duties or ad hoc projects. It assists with the process workflow of Reps and Warrants as required within securitization deal documents, including sending repurchase notices, as needed.

Requirements

High School diploma or state approved equivalency required.
Proficiency in basic skills and functions of career path.
Ability to work on broader scope of work assignments ranging in difficulty.
Ability to work with department deadlines.
Establishes effective professional rapport with both internal & external customers; ability to deal with complaints and conflict resolutions in a professional and decisive manner.
Effectively manages time and utilizes organizational skills to meet deadlines, solve problems, prioritize tasks, follow through on projects, and document results.
Responsible for a high level of quality, timeliness, and quantity of work completed.
Operates effectively under general supervision.
Receives detailed instructions on new projects.
Effectively builds strong relationships with team, manager and department.
Some decision-making authority on daily work assignments.
Seeks advice from those who’ve solved similar problems.
Probes all fruitful sources for answers and thinks ‘outside the box’ to find options.
Possess objective analytical problem-solving skills.
Requires relatively little direction to get the job done.
Decisions and actions have a high impact on the success of the team, department, business line and/or client.
Scope of work has a high impact on team, business unit, department and/or processes.
Willingness to go above and beyond the minimum requirements to ensure a positive customer experience.
Often searches for ways to improve the customer experience.
Exceptionally skilled in verbal and written form as appropriate for the needs of the audience.
Demonstrated ability to craft written correspondence that conveys messages that cannot be misinterpreted.
Demonstrate advanced computer and software skills necessary for job function; ability to manipulate data to create specific reports if needed.
Attention to detail is crucial.

Nice To Haves

Bachelor's degree preferred.
Typically does not require previous professional level work experience.
Mortgage and/or Financial Services experience a plus.
Often goes beyond the basic requirements and takes on initiatives that clearly add value.
Often leverages new ideas; promotes new ways of looking at problems and processes.

Responsibilities

Obtaining Servicers’ current Certificates of Insurance for Errors and Omissions and Fidelity Bond and updating tracking system.
Obtaining officer and witness signatures, notaries, etc. on closing documents for Master Servicing new deals and providing to Counsel.
Assisting management with obtaining final closing documents and the filing of master servicing deal documents.
Managing workflow with Vendor and QC Transaction Summaries and contractual fields uploaded into Master Servicing Deals Database.
Performing QC of Vendor’s Transaction Summaries prior to uploading into Master Servicing Deals Database.
Monitoring IDC ratings and Rating Agency ratings for all Depository Institutions utilized by primary Servicers.
Monitoring the Projects Database to ensure staff are adding their hours into the database in a timely manner.
Running weekly reports to validate the hours and billing.
Submitting monthly billing to Servicing.
Leading on monitoring MS Compliance Group Mailbox and responding to inquiries.
Working with management and providing timely responses to auditors, attorneys, and business leaders before, during and after a master servicing audit.
Reviewing master servicing pooling and servicing agreements and effectively interpreting requirements affecting compliance.
Managing Master Servicing Deals Database and Deals Database for contractual provisions.
Responsible for MS Compliance’s monthly and quarterly whole loan reporting.
Working with management team on projects that require a review of master servicing governing agreements.
Collecting and reviewing annual compliance documents from primary servicers, e.g., financial statements, officer certifications, Reg AB and/or USAP audit certifications.
Maintaining department policies and procedures for designated areas of responsibility.
Assisting with process workflow of Reps and Warrants as required within securitization deal documents, including sending repurchase notices, as needed.