Compliance & Administrative Coordinator

SERVPRO of Northern Summit County•Hudson, OH

4d•Onsite

About The Position

At Restoration Resources, Inc., we help people and businesses recover from water, fire, mold, and other property disasters. Behind every successful project is accurate documentation, organized communication, and strong administrative coordination. We are seeking a highly detail-oriented Compliance & Administrative Coordinator to support our operations team by reviewing job documentation, organizing digital files, assisting customers, and helping ensure projects meet insurance carrier and program compliance standards. This is not a basic receptionist position. This role is ideal for someone who: notices missing details others overlook, enjoys organizing information, can solve problems independently, remains calm under pressure, and takes pride in getting things right. If you are highly organized, confident in your abilities, and capable of balancing repetitive administrative work with fast-moving priorities, we would like to meet you. This position plays a critical role in helping our projects move efficiently from emergency response through billing and completion.

Requirements

2+ years of administrative, office, coordination, or customer service experience
Strong organizational and computer skills
Ability to work in a fast-paced environment
Excellent verbal and written communication skills
Experience handling detailed documentation and data entry
Ability to work independently while supporting a team environment

Nice To Haves

Experience in restoration, construction, insurance, or property claims
Familiarity with Xactimate, Symbility, or insurance-related software
Experience managing digital files and compliance documentation

Responsibilities

Reviewing technician and field documentation for completeness and accuracy
Preparing digital job files to meet insurance carrier and program compliance requirements
Identifying missing information, inconsistencies, or documentation gaps
Coordinating internally with operations, estimators, project managers, accounting, and subcontractors
Entering and maintaining accurate customer and job information
Answering incoming calls and assisting customers professionally and compassionately
Managing multiple priorities while handling interruptions throughout the day
Tracking job progress and following up on outstanding items
Supporting billing and administrative workflows
Assisting with office organization and daily administrative operations