Administrative Assistant, Compliance

Royal College of Dental Surgeons of Ontario • Toronto, ON

15h • Hybrid

About The Position

The Royal College of Dental Surgeons of Ontario (RCDSO) is seeking an Administrative Assistant, Compliance for its Professional Conduct and Regulatory Affairs (PCRA) department. The PCRA department handles public inquiries about dental concerns, investigates dentist conduct, supports committee decision-making, and enforces committee decisions. This role will provide administrative support to the department, including preparing status letters within legislated timelines, processing Orders and Agreements, and offering general administrative support to the Manager and Supervisor, Compliance.

Requirements

• Completion of a two- to three-year community college program
• Two to three years of position-related experience or a combination of relevant education and experience
• Proficiency in Microsoft 365 and Adobe Acrobat Pro; experience with case management and document management systems
• Ability to work closely and collaboratively in a dynamic team environment
• Excellent organizational skills and ability to prioritize tasks in a fast-paced environment
• Ability to work efficiently and effectively to complete tasks in a timely manner
• Excellent written and oral communication skills and interpersonal skills
• Strong attention to detail
• Demonstrated dependability, reliability and professionalism in the workplace
• Excellent critical thinking and problem-solving skills
• Ability to maintain confidentiality
• Demonstrated natural curiosity to ask questions, review research; identify all required and relevant information

Nice To Haves

• Excellent French language proficiency

Responsibilities

• Prepare and send customized and standard status letters to parties in the complaints process in accordance with legislated timelines and requirements using the College’s case management CRM system
• Prepare and send status letters to the Health Professions Appeal and Review Board
• Receive and process all incoming ICRC Orders and Agreements in the College’s case management and document management systems
• Close compliance files upon completion using the College’s case management and document management systems
• Create tasks in CRM to track compliance course information
• Manage digital documents in preparation for ICR Committee
• Assist with other general correspondence as needed
• Update complaint files using the College’s case management system
• Respond to general inquiries from legal counsel, complainants and dentists
• Electronic filing
• Other duties as required

Benefits

• Paid vacation, wellness and sick days (pro-rated for the duration of the contract)
• Career-related learning and development opportunities
• Half-day Fridays between July 1st and September 1st
• Half-day workday before statutory holidays
• Onsite gym
• Corporate discount to GoodLife Fitness
• Wellness-related webinars
• Opportunities to connect with colleagues through virtual and in-person social events

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree