Complex Senior Sales Manager - Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando

Waldorf Astoria Kuwait • Orlando, FL

2d

About The Position

The Complex Senior Sales Manager represents Signia by Hilton Orlando Bonnet Creek and Waldorf Astoria Orlando to prospective clients seeking group rooms, meeting space, and food and beverage services. The role uses experience in large, luxury convention hotels to prospect for, position, and close large group and convention business while building client relationships and delivering memorable guest experiences.

The position manages the full sales cycle, from responding to inquiries and soliciting prospects through site visits, proposals, pricing, contract negotiations, account servicing, and fulfillment. It develops and executes strategic sales plans to achieve or exceed revenue and room-night goals, evaluates lost business and sales performance, and collaborates across departments to support contracted services and client satisfaction. The role also supervises and develops team members through performance monitoring and coaching.

Requirements

• Experience in large, luxury convention hotels.
• Ability to strategically prospect, position, and close large group and convention business.

Responsibilities

• Represent the hotel as the primary point of contact for customers seeking group rooms, meeting space, and food and beverage services.
• Generate new business by responding to inquiries, initiating outreach, qualifying leads, and proactively soliciting potential clients.
• Manage the full sales cycle, including site visits, client entertainment, proposals, rate determination, contract negotiations, and account servicing through fulfillment.
• Develop and execute strategic sales plans to achieve or exceed revenue and room-night goals, adjusting plans based on performance and market conditions.
• Analyze lost business reports and sales performance to identify opportunities to improve conversion and competitiveness.
• Collaborate across departments to coordinate contracted services and uphold client satisfaction.
• Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment.

Benefits

• Discounted travel through the Go Hilton program, including 110 nights and room rates as low as $40 per night.
• Employee stock purchase program with a 15% discount on Hilton shares.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed