PCC - Complex Scheduler

Emory Healthcare•Decatur, GA

6h•$22 - $27

About The Position

The Complex Scheduler performs advanced, time-intensive scheduling to support complex surgeries and imaging or procedures outside the current clinic, such as those at a hospital or outpatient radiology center. Work is considered advanced and time-intensive when at least 75% of the employee’s time is spent coordinating cases performed in an ambulatory surgery center or inpatient setting, multiple specialties, or pre- and post-operative testing and clearance. The role may also coordinate complex, sequential treatment appointments for clinical trial and standard-of-care patients, as well as transplant-related workups and evaluations for donors and patients. The Complex Scheduler serves as the primary point of contact for these patients and their families. Additional work may include scheduling return visits, ancillary appointments, new-patient registrations or appointments, and imaging or procedures within the local clinic; completing patient data forms; coordinating provider referrals; and retrieving medical records. The position also serves as an administrative resource to staff coordinating patient care, works with management to resolve or escalate patient complaints, provides coverage for front desk and back-office staff as needed, supports training of new PCCs and other administrative staff, completes required precertification authorizations, and performs other duties as assigned.

Requirements

High school diploma or GED.
At least 6 months of healthcare scheduling experience.
Problem-solving ability.
Ability to provide a high level of customer service.
Excellent verbal and written communication skills.
Ability to work in a team environment.
Time management skills.
Empathy for others.

Responsibilities

Perform advanced, time-intensive scheduling for complex surgeries and imaging or procedures outside the current clinic.
Coordinate cases involving ambulatory surgery centers or inpatient settings, multiple specialties, and pre- and post-operative testing or clearance.
Coordinate complex, sequential treatment appointments for clinical trial and standard-of-care patients.
Coordinate transplant-related workups and evaluations for donors and patients.
Serve as the primary point of contact for patients and their families.
Schedule return visits, ancillary appointments, new-patient registrations or appointments, and local clinic imaging and procedures as needed.
Complete patient data forms, coordinate provider referrals, and retrieve medical records.
Provide administrative support to staff coordinating patient care.
Work with management to resolve or escalate patient complaints.
Cover front desk and other back-office duties as needed.
Support training of new PCCs and other administrative staff as needed.
Complete precertification authorizations as required.
Perform other duties as assigned.