PCC - Complex Scheduler

Emory Healthcare•Atlanta, GA

17h•$22 - $27

About The Position

Performs advanced, time-intensive scheduling to support complex surgeries and/or imaging and procedures outside the current clinic, such as those performed at a hospital or outpatient radiology center. Advanced scheduling duties must account for at least 75% of the employee’s time and may include cases performed in an ambulatory surgery center or inpatient setting, coordination across multiple specialties, and coordination of preoperative and postoperative testing or clearance. The role may coordinate complex, sequential treatment appointments for clinical-trial and standard-of-care patients. It coordinates transplant-related workups and evaluations for donors and patients and serves as the primary point of contact for these patients and their families. Additional responsibilities may include scheduling return visits, ancillary appointments, new patients, imaging and procedures at the local clinic; completing patient data forms; coordinating provider referrals; retrieving medical records; and serving as an administrative resource to staff coordinating patient care. The Complex Scheduler works with management to address or escalate patient complaints, covers front-desk and other back-office duties as needed, supports training for new PCCs and other administrative staff, completes precertification authorizations as required, and performs other duties as assigned.

Requirements

High school diploma or GED.
At least 6 months of healthcare scheduling experience.
Problem-solving ability.
Ability to provide a high level of customer service.
Excellent verbal and written communication skills.
Ability to work in a team environment.
Time management skills.
Empathy for others.

Responsibilities

Schedule complex surgeries and/or imaging and procedures outside the current clinic, including hospital and outpatient radiology center services.
Coordinate cases involving multiple specialties and preoperative and postoperative testing or clearance.
Coordinate complex, sequential treatment appointments, including clinical-trial and standard-of-care appointments.
Coordinate transplant-related workups and evaluations for donors and patients, serving as the primary point of contact for patients and families.
Schedule return visits, ancillary appointments, new patients, and imaging and procedures within the local clinic, as needed.
Complete patient data forms, coordinate provider referrals, and retrieve medical records.
Serve as an administrative resource for staff coordinating patient care.
Work collaboratively with management to remedy or escalate patient complaints.
Cover front-desk and other back-office duties as needed.
Support training of new PCCs and other administrative staff as needed.
Complete precertification authorizations as required.
Perform other duties as assigned.