PCC - Complex Scheduler

Emory Healthcare•Atlanta, GA

10d•$22 - $27

About The Position

The Complex Scheduler performs advanced, time-intensive scheduling to support complex surgeries, imaging, and procedures outside the current clinic, including at hospitals and outpatient radiology centers. To qualify as advanced and time-intensive, at least 75% of the employee’s time must be spent on cases performed in an ambulatory surgery center or inpatient setting, coordinating multiple specialties, or arranging preoperative and postoperative testing or clearance. The role may coordinate complex, sequential treatment appointments for clinical trial and standard-of-care patients, and coordinate transplant-related workups and evaluations for donors and patients. The Complex Scheduler serves as the primary point of care for these patients and their families and acts as an administrative resource for staff coordinating patient care. The position may also cover front-desk and back-office duties, support staff training, complete precertification authorizations, and perform other duties as assigned.

Requirements

High school diploma or GED.
At least 6 months of healthcare scheduling experience.
Problem-solving ability.
Ability to provide a high level of customer service.
Excellent verbal and written communication skills.
Ability to work in a team environment.
Time-management skills.
Empathy for others.

Responsibilities

Perform advanced and time-intensive scheduling for complex surgeries, imaging, and procedures outside the current clinic, including at hospitals and outpatient radiology centers.
Coordinate cases involving multiple specialties and preoperative and postoperative testing or clearance.
Coordinate complex, sequential treatment appointments for clinical trial and standard-of-care patients.
Coordinate transplant-related workups and evaluations for donors and patients, serving as the primary point of care for them and their families.
Schedule return visits, ancillary appointments, new patients, imaging, and procedures within the local clinic.
Complete patient data forms.
Coordinate provider referrals and retrieve medical records.
Act as an administrative resource for staff coordinating patient care.
Work with management to remedy or escalate patient complaints.
Cover for front-desk and other back-office staff as needed.
Support training of new PCCs and other administrative staff as needed.
Complete precertification authorizations as required.
Perform other duties as assigned.