PCC - Complex Scheduler

Emory•Atlanta, GA

13d

About The Position

Performs advanced, time-intensive scheduling to support complex surgeries and/or imaging and procedures outside the current clinic, such as at a hospital or outpatient radiology center. The role is considered advanced and time-intensive when at least 75% of the employee’s time is spent coordinating cases performed in an ambulatory surgery center or inpatient setting, multiple specialties, or preoperative and postoperative testing and clearance. The scheduler may coordinate complex, sequential treatment appointments for clinical-trial and standard-of-care patients, as well as transplant-related work-ups and evaluations for donors and patients. Serves as the primary point of care for these patients and their families and acts as an administrative resource for staff coordinating patient care. Additional work may include scheduling return visits, ancillary appointments, new patients, imaging, and procedures; completing patient data forms; coordinating provider referrals; retrieving medical records; and completing required precertification authorizations. The role collaborates with management to address or escalate patient complaints, covers front-desk and other back-office duties as needed, and supports training for new PCCs and other administrative staff. Other duties may be assigned.

Requirements

High school diploma or GED.
At least 6 months of healthcare scheduling experience.
Problem-solving ability.
Ability to provide a high level of customer service.
Excellent verbal and written communication skills.
Ability to work in a team environment.
Time-management skills.
Empathy for others.

Responsibilities

Coordinate advanced, time-intensive scheduling for complex surgeries, imaging, and procedures, including services provided at hospitals and outpatient radiology centers.
Coordinate cases involving ambulatory surgery centers or inpatient settings, multiple specialties, and preoperative and postoperative testing or clearance.
Coordinate complex, sequential treatment appointments for clinical-trial and standard-of-care patients.
Coordinate transplant-related work-ups and evaluations for donors and patients.
Serve as the primary point of care for patients and their families.
Schedule return visits, ancillary appointments, new patients, imaging, and procedures as needed.
Complete patient data forms, coordinate provider referrals, and retrieve medical records.
Act as an administrative resource for staff coordinating patient care.
Collaborate with management to remedy or escalate patient complaints.
Cover front-desk and other back-office duties as needed.
Support training for new PCCs and other administrative staff as needed.
Complete precertification authorizations as required.
Perform other duties as assigned.