Complex Sales Manager

EOS•Key West, FL

23h•Hybrid

About The Position

This role serves as a Complex Senior Sales Manager, supporting three hotel properties. The primary focus is to lead sales efforts across these properties, driving revenue performance and aligning sales strategies with overall business objectives. This includes coordinating sales activities for maximum efficiency, optimizing account production, and strategically positioning properties for group and transient RFPs. The role involves building and maintaining strong relationships with internal stakeholders, ownership, brand partners, and clients, while also providing leadership, coaching, and performance evaluations for the sales team. Key responsibilities include overseeing forecasting, booking pace, lead management, STR reporting, and monitoring market trends to identify opportunities and adjust sales strategies. The manager will represent the properties in key market segments, develop sales presentations, engage in client relationship activities, and collaborate with Marketing on campaigns and promotions. Support for the annual Sales & Marketing Plan is also required. The role necessitates clear communication, flexibility for travel between properties, and performing additional duties as assigned.

Requirements

Strong understanding of forecasting, revenue optimization, and multi-property sales strategy
Proven ability to manage multiple priorities and drive results
Excellent leadership, communication, and presentation skills
Strong analytical, organizational, and problem-solving abilities
Ability to build relationships and influence stakeholders
Professionalism, discretion, and sound decision-making
Flexibility to travel and adapt to varying schedules
Bachelor’s degree in Business, Marketing, Hospitality, or related field preferred
5+ years of progressive hotel sales experience, preferably in a luxury environment
Experience supporting multiple properties or high-volume accounts preferred
Professional, polished appearance required
Regular travel between properties and for client engagement required

Responsibilities

Lead sales efforts across three hotel properties, driving revenue performance and aligning strategies with overall business goals.
Coordinate sales activities to maximize efficiency, eliminate duplication, and optimize total account production.
Provide strategic leadership for group and transient RFPs, positioning the most appropriate property—or combination of properties—to achieve optimal results.
Build and maintain strong relationships with internal stakeholders, ownership, brand partners, and clients.
Coach and support sales team members; conduct performance evaluations and foster a culture of accountability and growth.
Lead sales meetings and ensure consistent communication, focus, and execution across all properties.
Oversee forecasting, booking pace, lead management, and STR reporting, delivering clear insights and actionable strategies.
Monitor market trends and competitor activity to identify opportunities and adjust sales strategies accordingly.
Represent the properties within key market segments to increase market share and exceed revenue targets.
Develop and deliver compelling sales presentations and proposals to prospective clients.
Engage in client relationship activities, including travel, site visits, and entertainment.
Collaborate with Marketing to align on campaigns, promotions, and brand initiatives.
Support the development and execution of the annual Sales & Marketing Plan.
Maintain clear, professional communication and flexibility to meet business needs, including travel between properties.
Perform additional duties as assigned.