Complex Manager

Root Insurance

1d•Remote

About The Position

As a Complex Manager, you’ll play a critical role in enforcing the fundamental fairness values on which our company was founded. You’ll be asked to push the boundaries of what’s required and to think critically as to what our customers want and to how that best aligns with our product. By collecting information, making recommendations for claims processes to iterate towards automation, and further develop our app features, you’ll be helping to build and enhance an entirely new insurance experience from the ground up. This role is vital to Root’s success as we continue to grow rapidly and is largely responsible for our bottom line.

Requirements

Bachelor’s degree or equivalent experience required
Continuous learning demonstrated by advanced certifications, industry specialization and/or claims programs
3+ years of successful experience resolving liability investigations, including complex investigations that involved multiple claimants, witnesses, and attorneys
Strong technical understanding of liability and casualty principles
Experience managing complex Personal Auto claims through closure, including claims that involved litigation and/or arbitration
Ability to build collaborative working relationships
Communicates and collaborates effectively in a matrixed environment
High sense of professionalism while remaining empathetic
Familiarity with claims best practices required
Curious in nature
Great attention to detail
Self-starter and ability to work independently and effectively prioritize work
Ability to handle ambiguity and quickly adapt when changes occur
Strong written and oral communication skills
Ability to approach problems with an open mind

Responsibilities

Provides expertise to the team in reviewing, researching, investigating, negotiating, processing and adjusting claims
Leads a team and provides development opportunities for direct reports
Review CIQ and HUD alerts, track trends and give appropriate development feedback
Identifies issues in claim handling and recommends viable solutions
Responsible for team KPI metrics
Provides technical claims recommendations in an effort to improve case outcomes
Review claims on audit and coach/develop adjusters on areas of learning need
Provides analysis and reporting to claims operations and senior leadership in an effort to improve claim outcomes
Provides input for continuous development of claims guidelines and best practices
Recommends potential product developments and process improvements
Establishes the infrastructure necessary to detect, investigate and prevent violations of the company’s claim handling guidelines, both internally and externally
Presents reporting results on trending and areas of opportunities as well as areas of excellence
Interacts and communicates effectively with claims leadership, business partners, and teammates
Engages in learning opportunities to build knowledge of personal lines claims, court decisions impacting the claims function, current guidelines in claims function, and policy changes and modifications
Recruit, retain and develop a highly motivated and accountable team of experienced and developing claim liability professionals
Always advocates for talent and builds capabilities to ensure strong leadership and technical talent bench strength