Complex Sales Manager
About The Position
The Complex Senior Sales Manager will lead sales efforts across three hotel properties, driving revenue performance and aligning strategies with overall business goals. This role involves coordinating sales activities to maximize efficiency, eliminate duplication, and optimize total account production. The manager will provide strategic leadership for group and transient RFPs, positioning the most appropriate property or combination of properties to achieve optimal results. Key responsibilities include building and maintaining strong relationships with internal stakeholders, ownership, brand partners, and clients, as well as coaching and supporting sales team members through performance evaluations and fostering a culture of accountability and growth. The role also entails leading sales meetings, overseeing forecasting, booking pace, lead management, and STR reporting, monitoring market trends, representing the properties in key market segments, developing sales presentations, engaging in client relationship activities, and collaborating with Marketing on campaigns and promotions. The Complex Senior Sales Manager will support the development and execution of the annual Sales & Marketing Plan and maintain clear, professional communication and flexibility to meet business needs, including travel between properties. Additional duties may be assigned.
Requirements
- Strong understanding of forecasting, revenue optimization, and multi-property sales strategy
- Proven ability to manage multiple priorities and drive results
- Excellent leadership, communication, and presentation skills
- Strong analytical, organizational, and problem-solving abilities
- Ability to build relationships and influence stakeholders
- Professionalism, discretion, and sound decision-making
- Flexibility to travel and adapt to varying schedules
- 5+ years of progressive hotel sales experience, preferably in a luxury environment
- Experience supporting multiple properties or high-volume accounts preferred
- Professional, polished appearance required
Responsibilities
- Lead sales efforts across three hotel properties, driving revenue performance and aligning strategies with overall business goals.
- Coordinate sales activities to maximize efficiency, eliminate duplication, and optimize total account production.
- Provide strategic leadership for group and transient RFPs, positioning the most appropriate property—or combination of properties—to achieve optimal results.
- Build and maintain strong relationships with internal stakeholders, ownership, brand partners, and clients.
- Coach and support sales team members; conduct performance evaluations and foster a culture of accountability and growth.
- Lead sales meetings and ensure consistent communication, focus, and execution across all properties.
- Oversee forecasting, booking pace, lead management, and STR reporting, delivering clear insights and actionable strategies.
- Monitor market trends and competitor activity to identify opportunities and adjust sales strategies accordingly.
- Represent the properties within key market segments to increase market share and exceed revenue targets.
- Develop and deliver compelling sales presentations and proposals to prospective clients.
- Engage in client relationship activities, including travel, site visits, and entertainment.
- Collaborate with Marketing to align on campaigns, promotions, and brand initiatives.
- Support the development and execution of the annual Sales & Marketing Plan.
- Maintain clear, professional communication and flexibility to meet business needs, including travel between properties.
- Perform additional duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
