Complex Manager

Werner Enterprises • Richmond, VA

2d

About The Position

The Complex Manager is First Fleet's key operations link between the organization, drivers, and customers. The role provides leadership to multiple on-site management teams and works to maximize performance using objective operational and financial measures. The Complex Manager is accountable for account performance, including acceptable margins, growth targets, and profitability, while managing and developing customer relationships and helping minimize customers' overall logistics costs. The role also ensures performance against KPIs established by Werner and its customers.

Requirements

• At least 5 years of experience in transportation, logistics, or freight operations.
• Experience managing multiple terminals or facilities, preferably simultaneously.
• Experience leading managers, supervisors, dispatchers, dockworkers, and drivers.
• Strong understanding of FMCSA regulations, hours-of-service requirements, driver qualifications, inspections, and safety programs.
• Strong verbal and written communication skills.
• Experience managing operating budgets, labor costs, productivity, and profitability.
• Ability to maintain major customer relationships and resolve service issues.
• Ability to coach, develop, and hold managers accountable for results.

Responsibilities

• Oversee four customer locations and two FirstFleet-occupied locations in Richmond, West Point, Hopewell, and Petersburg.
• Manage six supervisors.
• Coordinate across terminals to reduce empty miles.
• Work with each location to address callouts and open positions and ensure shifts are covered.
• Assist with dispatching as needed.
• Communicate with customers and manage customer relationships and service issues.
• Oversee payroll and billing for three invoices weekly.
• Ensure customer reports are completed on time.
• Monitor Hours of Service and DOT compliance.
• Ensure all required paperwork is collected.
• Oversee maintenance at the FirstFleet facility and keep tractor and trailer maintenance up to date.
• Manage operating budgets, labor costs, productivity, and profitability.
• Ensure all locations meet safety and operational standards.
• Coach, develop, and hold managers accountable for results.

Benefits

• Medical, dental, and vision plans
• 401(k) plan
• Stock purchase plan
• Paid time off
• Life insurance
• Disability plans
• Optional supplemental coverage

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed