Complex IT Support Specialist I

NDM Hospitality Services•Kissimmee, FL

17d

About The Position

The Complex IT Support Specialist I provides frontline technical support to end-users across the organization. The role focuses on hardware troubleshooting, basic software support, and assistance with network-related issues. The ideal candidate is dependable, customer-service oriented, and eager to build and strengthen their IT skillset in a hands-on environment.

Requirements

At least 1 to 2 years of experience in IT support, help desk, or a similar technical role.
Good understanding of IT systems, hardware components, and software troubleshooting practices.
Knowledge of Windows and macOS operating systems.
Familiarity with common productivity software, including Microsoft Office.
Basic understanding of networking concepts and troubleshooting.
Strong communication skills and a customer-first mindset.
Ability to work independently during evening and weekend hours.

Nice To Haves

Certifications such as CompTIA A+, Network+, or other relevant IT certifications.
Experience with IT Help Desk ticketing systems.
Knowledge of Android and iOS mobile device support.

Responsibilities

Provide end-user support for hardware, software, and basic network issues.
Respond to and resolve service requests through phone, email, and in-person support.
Diagnose and troubleshoot common IT issues, including hardware malfunctions, software errors, and connectivity problems.
Perform hardware setups, upgrades, replacements, and general maintenance.
Document troubleshooting steps and resolutions in the ticketing system.
Escalate complex issues to senior IT staff when appropriate.
Maintain organization of equipment and workspaces and adhere to IT processes.
Assist with project-based tasks and general IT team initiatives.