Commuter Benefits Program Manager, Parking & Commuter Services

University of Pennsylvania

1d • $49,221 - $65,628 • Onsite

About The Position

The University of Pennsylvania, a world-renowned leader in education, research, and innovation, is seeking a Commuter Benefits Program Manager to lead the provision of services and processes offered to eligible University employees through its enhanced Commuter Benefits programs. This University-supported initiative promotes discounts for public transportation and a variety of products used by commuting faculty, staff, and students. The role involves direct oversight, customer-facing and administrative support, serving as the primary point of contact for vendors, and liaising with internal departments such as Payroll and the Employee Solution Center. The position requires a high attention to detail, particularly in data audit and reconciliation, alongside strong guidance and customer support on eligibility, processes, and policies.

Requirements

• A bachelor's degree is required.
• 2-3 years of experience in an administrative role.
• Excellent written and oral communication.
• Proficient in Microsoft Office and its cloud-based products.
• Excellent attention to detail.
• Possess a high degree of multitasking ability.
• Ability to work independently and as part of a team.
• Strong demonstrated computer literacy skills and ability to learn and navigate multiple systems.
• Demonstrated ability to identify variations and exceptions within a business process.
• Demonstrates ownership and accountability of projects and tasks from end-to-end.

Nice To Haves

• 3-5 years of experience, preferred.
• Familiarity with IRS regulations on Transportation Fringe Benefit programs is highly desirable.

Responsibilities

• Receive reconciliation documentation from divisional finance colleagues and partner to resolve discrepancies in a timely manner, maintaining a high level of customer service and accurately accounting for revenue.
• Monitor and meet all deadlines for reconciliation and payroll resolutions.
• Manage the bike commuter reimbursement program including communication, marketing, and reimbursement approvals.
• Generate daily, weekly, and monthly reports on the overall performance of the commuter benefits program.
• Adjust reports as needed and provide recommendations for transparent reporting to divisional and University stakeholders.
• Serve as the primary liaison between third-party transit benefit providers and the University for customer service-related concerns, contract management, and regular business operations.
• Represent the department to providers in all operational meetings and serve as the department's "eyes and ears" within the commuter community.
• Participate in University Resource Fairs and other campus events to provide information and answer questions on the commuter benefits program.
• Review, investigate, and adjudicate customer concerns related to eligibility, payroll, and access to the transit benefits portal.
• Maintain an accurate customer management system to quickly identify customer patterns and escalate as appropriate to management.
• Perform other duties and responsibilities as assigned.

Benefits

• Comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits.
• Generous retirement plans (Basic, Matching, and Supplemental) with pre-tax or Roth options through TIAA and Vanguard.
• Substantial amount of time away from work for relaxation, vacations, personal affairs, illness, injury, or family time.
• Long-Term Care Insurance offered in partnership with Genworth Financial.
• Wellness and Work-life Resources to help balance work and personal life.
• Access to a wide range of University resources, cultural, and recreational activities.
• Discounts and special services on arts and entertainment, transportation, mortgages, new cars, cellular phone service plans, movie tickets, and theme parks.
• Flexible work options including non-traditional work hours, locations, and/or job structures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager