Community Support Specialist - Nebraska CCBHC

Building B•Omaha, NE

About The Position

The Community Support Specialist works within Heartland Family Service’s Nebraska CCBHC community support program, providing recovery-focused targeted case management and support services to adults with severe and persistent mental illness, including people with co-occurring mental health and substance use conditions. Services are delivered primarily in homes and community settings, with office-based services provided when clinically appropriate. The role partners with individuals to support self-identified recovery goals, autonomy, wellness, and community participation, while reducing barriers to stability. It emphasizes coordination, advocacy, engagement, and empowerment across behavioral health, substance use, and community support systems. The position requires regular community travel and involves work in settings such as homes, shelters, offices, and other non-traditional environments. The position is scheduled for 37.5 hours per week, from 8:30 a.m. to 4:30 p.m. Compensation is determined by total years of relevant experience.

Requirements

A bachelor’s degree in a human services field, or two years of coursework in a human services field and/or two years of experience, training, and/or lived recovery experience with demonstrated competencies working with individuals living with behavioral health conditions.
Three years of experience working with adults living with mental illness.
Valid driver’s license and an acceptable driving record.
Ability to travel regularly within the community.

Nice To Haves

Experience in case management.
Experience working with area homeless service providers.
Proficiency with Microsoft Word and Excel.

Responsibilities

Establish and maintain rapport with clients through supportive, trauma-informed, person-centered relationships that promote stability and functionality.
Engage individuals with high service needs, including those who are difficult to reach or disengaged from services.
Complete strengths-based assessments and support the development of individualized treatment and recovery goals.
Develop individualized treatment plans within required timeframes and monitor, evaluate, and update them at least every 90 days.
Coordinate referrals and help clients identify, access, and use natural supports and formal services aligned with their recovery goals, including healthcare, behavioral health, housing, education, employment, transportation, and social supports.
Monitor clients’ functioning and wellness, identify emerging needs, barriers, or risks, and coordinate timely supports to help prevent crisis, relapse, or hospitalization where possible.
Help clients develop and update personalized crisis and relapse prevention plans reflecting their preferences, strengths, and early warning signs.
Encourage engagement in recommended mental health and substance use treatment by reducing practical barriers, supporting appointment coordination, and promoting informed choice.
Collaborate routinely with treatment team members, providers, family members, natural supports, and other service systems to promote stability and community tenure.
Provide transition support following hospitalization or residential care in coordination with the treatment team.
Maintain comprehensive, accurate, and timely documentation consistent with Medicaid, DHHS, and HFS standards.
Deliver services in homes, shelters, offices, and other community or non-traditional settings while following safety and security protocols.
Use knowledge of community resources and HFS programs relevant to recovery and community integration.
Work independently with minimal supervision and contribute effectively to a multidisciplinary team.
Maintain reliability, punctuality, and consistency in scheduling, attendance, documentation, and reporting.
Build and maintain positive working relationships with clients, referral sources, service agencies, landlords, and community stakeholders, and maintain a courteous and caring attitude toward agency clientele, volunteers, and visitors.
Follow applicable program and agency procedures, policies, and requirements.
Create, maintain, and share a dynamic self-care plan as appropriate.
Connect the agency with the wider community where possible to support fundraising and friend-raising efforts.
Perform other program-related duties as assigned.