Community Support Manager

Edmonton City Centre Church Corp•Edmonton, AB

6d•Onsite

About The Position

The Community Support Manager provides strategic and operational leadership for family-centered, community-based programs that promote children's development, school readiness, and family well-being. Leading an interdisciplinary team, the role is responsible for program operations, people leadership, service quality, community partnerships, and integrated service delivery. The Community Support Manager ensures services are trauma-informed, strengths-based, culturally responsive, and aligned with organizational priorities, funder expectations, and community needs.

Requirements

Degree in Social Work
Registered with the Alberta College Social Workers (ACSW)
Valid Class 5 Driver’s License and vehicle
Proof of vehicle insurance, registration and 3-year drivers abstract.
Standard First Aid and CPR
Suicide Intervention
Nonviolent crisis intervention
Trauma-informed Care
Harm Reduction
10+ years of progressive experience in family support, early learning, or community-based services.
7+ years of progressive leadership experience, including team leadership, coaching, mentorship, and employee development.
Demonstrated experience leading interdisciplinary teams and overseeing complex programs, budgets, service quality, risk management, and funder requirements.
Strong knowledge of family-centred case management, early childhood development, family systems, trauma-informed practice, harm reduction, privacy, and child and family safety.
Proven ability to build and maintain collaborative partnerships with families, schools, community agencies, funders, and other stakeholders.
Demonstrated ability to analyze data, service outcomes, and stakeholder feedback to drive program improvements and support strategic decision-making.
Strong communication, organizational, analytical, and problem-solving skills, with proficiency in Microsoft Office, database applications, and standard computer systems.
Prior to successful employment with e4c, applicants are required to submit a Police Information Check with Vulnerable Sector Check and Intervention Record Check.

Nice To Haves

Certificate-based training in relevant areas of professional practice is considered an asset.

Responsibilities

Provide values-based leadership, supervision, coaching, and professional development to a interdisciplinary Community Support team.
Lead recruitment, onboarding, workforce planning, employee engagement, and performance management to build a high-performing team.
Manage the delivery and continuous improvement of family-centred Community Support services, including intake, case management, coaching, outreach, literacy, and arts-based programming.
Ensure services are trauma-informed, strengths-based, culturally responsive, inclusive, and responsive to the evolving needs of children and families.
Monitor program quality, service delivery, caseloads, and performance outcomes to support continuous improvement and effective resource utilization.
Lead risk management, crisis response, incident reporting, and compliance with organizational policies, legislation, professional standards, and funder requirements.
Develop and maintain collaborative partnerships with schools, community organizations, and service providers to strengthen referrals, service coordination, and community engagement.
Manage program budgets, staffing resources, operational planning, and reporting to support program sustainability and accountability.
Analyze program data, service outcomes, and stakeholder feedback to identify trends, mitigate risks, and inform program planning and strategic decision-making.
Contribute as a member of the Early Learning Services Management Team, supporting organizational planning, innovation, and continuous improvement.