Community Support Coordinator - PD

Salinas Valley Health • Salinas, CA

8d • Onsite

About The Position

The Community Support Coordinator drives the 40-foot Mobile Clinic to and from designated areas, sets up the clinic for service, maintains the unit, provides patient intake/registration, and serves as a support liaison to the community. This role will focus on prioritizing patient experience. The coordinator also provides non-clinical support to clinicians as needed. The coordinator must display excellent customer service by identifying and exceeding the needs of staff, patients, and community partners.

Requirements

• High School Diploma or GED required.
• Current California Driver’s License required.
• Current BLS/Healthcare Provider status as per American Heart Association standards required.
• Two (2) years’ experience in driving large vehicles required.
• Bilingual – English/Spanish required.
• Ability to build strong community relationships.

Nice To Haves

• New hires/transfers have six (6) months to obtain Current BLS/Healthcare Provider status as per American Heart Association standards.

Responsibilities

• Drives the 40-foot Mobile Clinic to and from designated areas.
• Sets up the clinic for service.
• Maintains the unit.
• Provides patient intake/registration.
• Serves as a support liaison to the community.
• Provides non-clinical support to clinicians as needed.
• Safely operates and drives a 40-foot vehicle to and from designated areas, complying with all motor vehicle codes and regulations.
• Becomes familiar with vehicle operations - setting-up, operating, and preparing mobile clinic for use at designated sites.
• Fuels vehicle, fills water tanks, and washes as needed.
• Assists in maintaining the mobile clinic vehicle by overseeing preventative maintenance functions, including performing daily/weekly/monthly vehicle checks for damage, equipment failures, and safety issues.
• Coordinates repairs and maintenance with local mobile vehicle service centers.
• Performs physical labor related to the vehicle.
• Prepares the mobile clinic to receive patients and visitors.
• Provides patient intake/registration and provide outreach and engagement to people in the communities where the mobile clinic is providing services.
• Assist with patient referrals and patient follow-up calls.
• Supervises use of mobile clinic at health fairs and other community events during evenings and weekends, as assigned.
• Displays a respectful, non-judgmental, and compassionate manner with patients and staff at all times.
• Demonstrates excellent customer service by identifying and exceeding needs of staff, patients, and community partners.
• Serves as on-site liaison to contacts at locations where the mobile clinic provides services.
• Provides a warm, friendly, and welcoming environment to patients and the community.
• Responsible for food distribution and tracking including submitting EFAP Reports to the Food Bank for Monterey County.
• Provide additional information regarding free relatable resources while engaging with the community.
• Recommend opportunities to improve the patient experience.
• Document patient testimonials through pictures, video, statements.
• Ensure that the release forms are understood and signed.
• Serves as a professional representative of SVH.
• Attends regularly scheduled staff meetings.
• Adheres to all HIPPA regulations.
• Performs other duties as assigned.
• Available to work occasional weekends based on departmental needs.

Benefits

• The hourly rate for this position is $38.17 - $47.71.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED