Community Supervisor

Hunt Military Communities•Marine Corps Base Camp Lejeune, NC

About The Position

The Community Supervisor assists the Community Director and Community Manager with the overall operation of the property and customer satisfaction. The role interacts with residents, vendors, and company employees, and provides site-level leadership. Responsibilities include rent collection and posting, delinquency and eviction management, legal notices, and pre-close and close-out accounting. The Supervisor may assume responsibility for property operations when the Community Director and Community Manager are absent. The position includes leasing and resident services, financial and leasing reporting, vendor payable processing, property and unit inspections, and coordination with maintenance and make-ready staff. It requires driving for company business, using either a company vehicle or a personal or rental vehicle as specified in the posting.

Requirements

High school diploma or GED (or equivalent) required.
At least 2 years of previous property leasing experience or applicable skills required.
At least 1 year of previous experience managing others required.
Strong computer skills, including Microsoft Office: Word, Excel, PowerPoint, and Outlook.
Strong verbal and written communication skills.
Ability to work effectively with employees at all organizational levels and with the military community and military command.
Reliable, self-motivated team player with attention to detail and strong communication, client management, and business literacy skills.
Discretion and a professional attitude and appearance.
Ability to envision, develop, and implement strategies for competitive and complex business issues.
Initiative to identify and anticipate client needs and recommend implementation actions.
Ability to use technology platforms daily.
Basic understanding of safety practices.
Valid, in-state driver's license required.

Nice To Haves

Bachelor's degree in Business Administration, Property Management, or another related discipline.
Previous experience with YARDI.
Accredited Residential Management (ARM) certification.
Certified Apartment Manager (CAM)-NAAHQ certification.
Certified Professional of Occupancy (CPO) certification.

Responsibilities

Monitor accounts receivable, collect and post rent, make daily bank deposits, and maintain an accurate, balanced rent roll.
Collect delinquent balances from former residents; calculate and process tenant refunds.
Complete daily, weekly, and monthly financial and leasing reports, including month-end pre-close, closeout, market surveys, and lease expiration matrices; generate other reports as required.
Audit records and files for dates requiring administrative action, including lease expirations, delinquent accounts, and unlawful detainers.
Process evictions, including paperwork, serving notices, and attending court hearings.
Lease units as needed and ensure leases and lease files are properly completed.
Send lease expiration letters and process lease renewals.
Shop competitive properties.
Enter, process, and receive vendor payables; scan invoices to Accounts Payable for payment processing.
Ensure unsafe conditions are corrected in a timely manner.
Process move-ins, move-outs, and lease renewals.
Assist the Community Director with site-level leadership, staff performance, and resident relations.
Assist with resident retention, including planning and organizing property social events.
Assume property operations in the absence of the Community Director and Community Manager.
Perform physical property inspections and verify vacant-unit conditions, community appearance, and safety; perform touch-up cleaning when needed.
Coordinate with maintenance and make-ready staff to ensure timely unit reconditioning after move-outs.
May perform 30-day pre-inspections and move-in/move-out inspections with residents.
Assist with weekly, monthly, and quarterly reports and executive summaries.
Create purchase orders for office expenses and may create, process, and invoice residents for monthly utilities.
Drive for company business using a company vehicle, or a personal or rental vehicle more than 50% of the time when conducting company business, as described in the posting.