Community Specialist

Vesync • Tustin, CA

7d • Onsite

About The Position

The Community Specialist plays a key role in growing and fostering thoughtful, on‑brand engagement for the Levoit and Cosori communities. This role supports day‑to‑day community engagement across each brand’s social platforms by monitoring conversations, engaging with audiences, and ensuring our presence feels timely, consistent, and authentic.

Requirements

• Bachelor’s degree in Marketing, Communications, Digital Media, or related field.
• 1–3 years of experience in community management, social engagement, and/or customer service.
• Strong understanding of social platform behaviors and community etiquette.
• Excellent written communication skills with an ability to adapt to brand voice.
• Experience with social listening tools (Sprinklr, Meltwater, Brandwatch, etc.).
• Ability to manage high volume, fast-paced engagement environments.

Responsibilities

• Monitor comments, replies, mentions, tags, and threads across priority social platforms to stay closely connected to ongoing community conversations.
• Engage selectively with audiences to acknowledge, reinforce, or amplify positive and on‑brand interactions.
• Participate thoughtfully in relevant off‑page conversations (e.g., creator, partner, or cultural moments) where brand presence adds value.
• Uphold consistency in brand voice, tone, and moderation standards across all community interactions.
• Surface shifts in sentiment, recurring conversation themes, or potential risks to the Social Marketing team.
• Track brand mentions, audience sentiment, recurring topics, and cultural moments across social platforms.
• Identify emerging conversations, trends, and audience questions that are relevant to content and community engagement.
• Share concise weekly or bi‑weekly summaries of community insights, highlighting notable themes, opportunities, and risks.
• Surface actionable feedback that can inform content planning, community initiatives, and cross‑functional teams.
• Monitor inbound influencer and creator inquiries across social platforms (comments, DMs, tags, mentions).
• Identify high‑quality community and creator content suitable for organic amplification.
• Maintain visibility into UGC opportunities and coordinate with internal teams to secure approvals and usage rights.
• Surface community‑driven reactions and ideas that can inform content development and ongoing series.
• Help identify and flag potential creators or influencers who align with brand voice, audience, and content needs.
• Monitor incoming community questions, concerns, or feedback and ensure they are acknowledged appropriately.
• Triage and escalate product issues, troubleshooting requests, or sensitive situations to the appropriate internal teams using established workflows.
• Flag high‑visibility, urgent, or potentially risky conversations to the Social Manager or leadership.
• Support proactive sentiment management by helping prevent unresolved issues from escalating publicly.
• Support and handle community activations such as conversation prompts, engagement posts, giveaways, or surprise‑and‑delight moments in alignment with social calendars.
• Assist in executing recurring engagement initiatives planned by the Social team.
• Test and report on small‑scale engagement tactics to help inform broader community strategy.

Benefits

• 100% covered Medical/Dental/Vision insurances for employee AND spouse + dependents!
• 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting
• Generous PTO policy + paid holidays
• Life Insurance
• Voluntary Life Insurance
• Disability Insurance
• Critical Illness Coverage
• Accident Insurance
• Healthcare FSA
• Dependent Care FSA
• Travel Assistance Program
• Employee Assistance Program (EAP)
• Fully stocked kitchen

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level