Community Specialist

Vesync • Tustin, CA

8d • Onsite

About The Position

The Community Specialist plays a key role in growing and fostering thoughtful, on-brand engagement for the Levoit and Cosori communities. This role supports day-to-day community engagement across each brand’s social platforms by monitoring conversations, engaging with audiences, and ensuring our presence feels timely, consistent, and authentic.

Requirements

• Bachelor’s degree in Marketing, Communications, Digital Media, or related field.
• 1–3 years of experience in community management, social engagement, and/or customer service.
• Strong understanding of social platform behaviors and community etiquette.
• Excellent written communication skills with an ability to adapt to brand voice.
• Experience with social listening tools (Sprinklr, Meltwater, Brandwatch, etc.).
• Ability to manage high volume, fast-paced engagement environments.

Responsibilities

• Monitor comments, replies, mentions, tags, and threads across priority social platforms to stay closely connected to ongoing community conversations.
• Engage selectively with audiences to acknowledge, reinforce, or amplify positive and on-brand interactions.
• Participate thoughtfully in relevant off-page conversations (e.g., creator, partner, or cultural moments) where brand presence adds value.
• Uphold consistency in brand voice, tone, and moderation standards across all community interactions.
• Surface shifts in sentiment, recurring conversation themes, or potential risks to the Social Marketing team.
• Track brand mentions, audience sentiment, recurring topics, and cultural moments across social platforms.
• Identify emerging conversations, trends, and audience questions that are relevant to content and community engagement.
• Share concise weekly or bi-weekly summaries of community insights, highlighting notable themes, opportunities, and risks.
• Surface actionable feedback that can inform content planning, community initiatives, and cross-functional teams.
• Monitor inbound influencer and creator inquiries across social platforms (comments, DMs, tags, mentions).
• Identify high-quality community and creator content suitable for organic amplification.
• Maintain visibility into UGC opportunities and coordinate with internal teams to secure approvals and usage rights.
• Surface community-driven reactions and ideas that can inform content development and ongoing series.
• Help identify and flag potential creators or influencers who align with brand voice, audience, and content needs.
• Monitor incoming community questions, concerns, or feedback and ensure they are acknowledged appropriately.
• Triage and escalate product issues, troubleshooting requests, or sensitive situations to the appropriate internal teams using established workflows.
• Flag high-visibility, urgent, or potentially risky conversations to the Social Manager or leadership.
• Support proactive sentiment management by helping prevent unresolved issues from escalating publicly.
• Support and handle community activations such as conversation prompts, engagement posts, giveaways, or surprise-and-delight moments in alignment with social calendars.
• Assist in executing recurring engagement initiatives planned by the Social team.
• Test and report on small-scale engagement tactics to help inform broader community strategy.

Benefits

• 100% covered Medical/Dental/Vision insurances for employee AND spouse + dependents!
• 401K with 4% employer match (eligible after 90 days of employment) and immediate 100% vesting
• Generous PTO policy + paid holidays
• Life Insurance
• Voluntary Life Insurance
• Disability Insurance
• Critical Illness Coverage
• Accident Insurance
• Healthcare FSA
• Dependent Care FSA
• Travel Assistance Program
• Employee Assistance Program (EAP)
• Fully stocked kitchen

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level