Community Specialist

High Bridge Consulting•Newark, NJ

About The Position

The Audiobook Creation Exchange (ACX) Community Specialist will conduct work that enhances the global presence of ACX, our creator marketplace that connects rights holders with performers and producers to create their audiobooks. The ACX Community Relations team works with internal stakeholders as well as the "indie" creator community to enhance existing and create new policies and programs that serve the ACX community. You are a fast learner who will master the intricacies of ACX's operations while simultaneously serving as a business partner to members of the creative community. You are passionate about working with creators and have a solid understanding of their needs. You thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic, and not afraid to take risks.

Requirements

College degree in Business, Marketing, Communications, Journalism, Media Studies, or similar
1+ years of experience in working with data, analytics, and AI systems/tools, preferably within audio, television, film, music or other comparable area
High attention to detail and proven ability to manage projects and competing priorities
Team player with the ability to work effectively in high-energy, rapidly evolving organization
Up to date with emerging trends on social, passionate about building online communities
Strong organizational, interpersonal and communications skills
Comfort with AI-powered tools and a willingness to adopt emerging technologies
Ability to think strategically and synthesize complex information across legal, financial, and operational domains
Strong acumen with Excel and PowerPoint
Broad awareness of popular culture across media types
A positive attitude and sense of empathy

Nice To Haves

Passionate about books, audiobooks, and indie publishing
Strong familiarity with ACX, our creators, and our community
Bilingual is a plus

Responsibilities

Coordinate and provide support for tasks, projects, and meetings for the ACX Creator & Community relations team.
Maintain policy documentation and support various programs that support the ACX community
Learn new tools to manage email campaigns that engage our ACX community
Analyze and leverage data to drive and inform critical business decisions
Travel occasionally to represent ACX at in-person conferences
Act as a trusted voice of the ACX community to our leaders in Product, Anti-Fraud, Legal, Marketing, Operations, Customer Care, and other internal client's teams.