Community Specialist

Strategic Sanitation Services•Mission Viejo, CA

2d•$70,304 - $80,000•Hybrid

About The Position

We are looking for a Community Specialist to join our team! Are you a relationship-builder who thrives on connection, accountability, and making a real difference in the community? We’re looking for a Community Specialist to join our Sales and Marketing team — someone who takes ownership of a portfolio of customers, earns their trust, and grows with them over time. This is a field-forward, people-first role with a clear path to earning more as you perform. Strategic Sanitation Services, Inc. is a purpose-driven company rooted in the values of Respect, Reliability, and Responsibility, with a deep commitment to our purpose — honoring God, caring for people, and serving our community. We provide concierge-level trash and sanitation management services to high-end apartment communities and HOAs across Southern California. We operate using the Entrepreneurial Operating System (EOS®), with clear roles, accountability, and measurable results at every level. Our team members are trusted to own their work, bring issues to the surface, and execute against clear priorities every quarter. The Community Specialist is the face of Strategic Sanitation Services to our customers. You will own a portfolio of active communities — building relationships, protecting revenue, finding opportunities to expand, and ensuring every client feels known, valued, and supported. This is not a call-center or quote-and-forget role. You will build relationships with property managers and HOA boards, bring in new communities, and grow your portfolio over time — protecting existing revenue while continuously expanding it. You bring the relationship. We bring the systems, the support, and a compensation plan that rewards your results.

Requirements

Must be Respectful, Reliable, and Responsible — this is non-negotiable
2+ years of experience in sales, account management, or a customer-facing relationship role
A natural relationship-builder who earns trust quickly and maintains it
Self-directed and accountable — you manage your portfolio without needing to be managed
Comfortable presenting proposals and handling objections in person
Organized and detail-oriented; you can manage multiple accounts without dropping the ball
Proficient in HubSpot or willing to learn quickly; comfortable with Microsoft Office Suite
Valid driver’s license and ability to travel throughout the assigned territory

Nice To Haves

Experience in property management, HOA services, or a service industry is a plus

Responsibilities

Own Your Portfolio: Serve as the primary point of contact for the book of active communities they build
Conduct regular proactive outreach and visits to existing customers
Identify service concerns before they escalate and resolve them quickly
Build lasting relationships with property managers, HOA boards, and management company contacts
Grow Revenue: Prepare and present proposals through to close
Pursue new leads through community events, referrals, data systems, and in-person outreach
Track and manage your pipeline in HubSpot — accurate data is non-negotiable
Operate with Accountability: Set and own quarterly Rocks that reflect your highest-priority goals
Report on your Scorecard metrics every week — know your numbers
Participate actively in Sales and Marketing L10™ Meetings, prepared to contribute
Bring issues to the surface through the right process — not around people