Community Specialist, Channel Retail

Apple•Garland, TX

About The Position

As a Community Specialist, you will represent Apple at multiple partner reseller stores, building relationships and enthusiasm for Apple products. You will deliver training and demonstrations, support sales, and help create outstanding customer experiences. You will also influence the Apple experience through merchandising and brand standards. The role is 40 hours per week, with occasional overtime. The typical schedule is Wednesday through Sunday, with flexibility required as business needs change. You must live within 60 miles of the job posting location and provide your own reliable transportation.

Requirements

Typically, 1–2 years of related experience.
Passion for helping customers and partners understand how Apple technology can enrich their lives.
Curiosity and commitment to continuous learning, with eagerness to share knowledge.
Outstanding customer focus.
Excellent communication skills.
Ability to educate, inspire, and influence others.
Strong relationship-building skills and ability to become a trusted business partner at multiple points of sale.
Live within 60 miles of the job posting location.
Provide your own reliable and efficient transportation.

Nice To Haves

High integrity, trustworthiness, and accountability.
Strong self-motivation and ability to work independently in a fast-paced, constantly changing environment.
Effective time management, including multitasking, organizing, and prioritizing tasks.
Ambition to drive sales results and recommend Apple solutions.
Background in direct sales or solution-based selling.

Responsibilities

Represent Apple in multiple partner stores and help customers build relationships with the brand.
Sell directly to customers, work closely with partners, and encourage customers to become Apple product owners.
Showcase Apple products, accessories, and services to provide an excellent customer experience.
Seek opportunities to expand awareness among new and existing customers.
Stay current on technology and initiatives that affect the customer journey.
Maintain Apple fixtures, product displays, and merchandising elements to Apple's standards.
Coordinate weekly partner visits with your leader.
Inspect and care for multiple points of sale daily, following guidelines and escalating issues for resolution.
Educate partners and customers through in-store training, demonstrations, sales promotion updates, and encouragement to adopt the Apple platform.
Identify and share themes, nuances, and insights from store visits with other Apple teams.