Community Specialist, Channel Retail

Apple•Garland, TX

About The Position

As a Community Specialist, you represent Apple at multiple partner stores, building relationships with customers and reseller partners while promoting Apple products, services, and the brand. You create excitement and product knowledge through demonstrations and small in-store trainings, travel between stores in your community, and help deliver outstanding customer experiences. You are also responsible for merchandising and maintaining Apple brand standards across points of sale. The role is 40 hours per week, typically Wednesday through Sunday, with occasional overtime and flexibility to adjust the schedule based on business needs. You must live within 60 miles of the job posting location and provide your own reliable, efficient transportation.

Requirements

Typically requires 1–2 years of related experience.
Passion for helping customers and partners understand how Apple technology can enrich their lives.
Curiosity and commitment to continuous learning, with eagerness to share knowledge.
Outstanding customer focus and excellent communication skills.
Ability to educate, inspire, and influence others.
Strong relationship-building skills and ability to become a trusted business partner at multiple points of sale.
High level of integrity, trust, and accountability.
Strong self-motivation and ability to work independently in a fast-paced, changing environment.
Effective time management, including the ability to multitask, organize, and prioritize tasks.
Must live within 60 miles of the job posting location.
Must provide reliable, efficient transportation.

Nice To Haves

Ambition for driving sales results and recommending Apple solutions is desirable.
Background in direct sales or solution-based selling is a plus.

Responsibilities

Represent Apple at multiple partner stores and help customers build relationships with the brand.
Sell directly to customers, work closely with partners, and create new owners of Apple products.
Showcase Apple products, accessories, and services to provide an excellent customer experience.
Seek opportunities to expand awareness among new and existing customers.
Stay informed about technology and initiatives that affect the customer journey.
Keep Apple fixtures, product displays, and merchandising elements current and aligned with Apple standards.
Coordinate weekly partner visits with your leader.
Inspect and maintain multiple points of sale daily according to guidelines, and escalate issues for resolution.
Educate partners and customers through in-store trainings, product demonstrations, information about sales promotions, and encouragement to adopt the Apple platform.
Identify and share themes, nuances, and insights from store visits with other Apple teams.