Community Service Supervisor

State of Louisiana • Elmwood, LA

3d

About The Position

Jefferson Parish Human Services Authority (JPHSA) is a Local Governing Entity responsible for managing and operating behavioral health and developmental disability services in Jefferson Parish. Its Developmental Disabilities Community Services (DDCS) Division supports people with intellectual and developmental disabilities in living in the least restrictive environments and participating as fully as possible in their communities.

The EarlySteps Single Point of Entry (SPOE) Service Coordinator Supervisor coordinates and oversees referrals, intake, eligibility-related activities, initial Individualized Family Service Plan (IFSP) development, and transitions to the designated Family Support Coordination (FSC) agency for children and families seeking EarlySteps and other applicable developmental disability services and supports. The supervisor maintains an assigned caseload while supervising, guiding, training, and conducting quality assurance oversight for assigned Service Coordinators. The role ensures timely referral processing and family-centered supports, accurate and complete documentation, and compliance with IDEA Part C, the Louisiana EarlySteps Practice Manual, agency policies and procedures, and applicable federal and state regulations.

Requirements

• Meet one of the following qualification pathways: seven years of experience providing health or developmentally disabled services, counseling, health care management, or social services; or six years of full-time work experience plus four years of qualifying service-related experience; or a bachelor's degree plus four years of qualifying service-related experience; or an advanced degree in a listed relevant field plus three years of qualifying service-related experience.
• Qualifying advanced-degree fields include social sciences, nursing, public health, public/hospital/health administration, speech-language pathology or communication sciences and disorders, and physical, occupational, recreational, or music therapy.
• For the six-year full-time work experience pathway, every 30 semester hours from an accredited college or university may substitute for one year of experience, up to 120 semester hours and four years of substitution.
• No Civil Service test score is required.

Responsibilities

• Supervise and oversee EarlySteps intake personnel and assigned Service Coordinators while maintaining an active caseload.
• Plan, assign, direct, and evaluate staff work, including referral assignments, caseload distribution, and workload management; recommend adjustments as needed.
• Observe staff during intake activities, including home visits and initial IFSP meetings when applicable, and evaluate performance and adherence to program requirements and procedures.
• Review case records and documentation for accuracy, completeness, and timeliness, including compliance with confidentiality, informed consent, family-centered practice, and regulatory requirements.
• Monitor referral processing, case progress, and required timelines; identify cases at risk of delays and develop corrective action plans with staff.
• Escalate significant compliance concerns, unresolved case barriers, and potential program requirement violations to the Developmental Disability Community Services Division Director or designee.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed