Community Service Supervisor

State of Louisiana • Monroe, LA

4d • Onsite

About The Position

Northeast Delta Human Services Authority (NEDHSA) seeks a Community Service Supervisor to support Community Service Professionals and oversee regional Early Steps intake operations across Northeast Louisiana’s Region 8, which encompasses twelve parishes. The role ensures timely and consistent implementation of program requirements through supervision of intake personnel, monitoring of referrals and service coordination, compliance oversight, documentation and data-quality monitoring, and quality assurance and continuous improvement activities.

The supervisor provides guidance and technical assistance to staff, develops and implements standardized operating procedures, monitors program performance, and coordinates with regional and statewide partners. The position requires independent judgment to address operational issues, evaluate staff performance, identify process improvements, and ensure intake activities follow established policies and procedures.

The position is based at the Developmental Disabilities Services Office, 2324 Armand Connector, Monroe, Louisiana 71201. NEDHSA is a designated National Health Service Corps-approved site; eligible clinicians may apply for NHSC loan repayment. The posting describes up to $50,000 in loan repayment for an initial two years of full-time clinical practice, defined as at least 40 hours per week for a minimum of 45 weeks per year.

Requirements

• One of the following qualification pathways: seven years of experience providing health or developmentally disabled services, counseling, health care management, or social services; or six years of full-time work experience plus four years of qualifying service experience; or a bachelor's degree plus four years of qualifying service experience; or an advanced degree in a listed field plus three years of qualifying service experience.
• Qualifying advanced-degree fields include social sciences, nursing, public health, public/hospital/health administration, speech-language pathology or communication sciences and disorders, and physical, occupational, recreational, or music therapy.
• Experience substitution: each 30 semester hours from an accredited college or university counts as one year toward the six years of full-time work experience in any field, up to 120 semester hours or four years.
• Relevant education and experience must be detailed in the application; resumes are not accepted in lieu of completed education and experience sections.

Responsibilities

• Plan, assign, direct, and evaluate the work of intake coordinators and other assigned personnel.
• Participate in recruitment, selection, onboarding, and training of staff.
• Hold weekly individual supervisory meetings with each intake coordinator to review referral activity, child records, outstanding actions, and follow-up issues.
• Document supervisory meetings, concerns, recommendations, and follow-up activities.
• Monitor staff workloads, referral assignments, and caseload distribution to ensure referrals are processed on time.
• Observe staff during intake activities, including home visits and initial Individualized Family Service Plan (IFSP) meetings when applicable, to evaluate performance and adherence to program requirements.
• Complete employee performance evaluations and address performance concerns in accordance with personnel procedures.
• Direct and monitor daily intake operations, including referral receipt and processing, intake screening, and coordination of subsequent program activities.
• Ensure appropriate coordination of multidisciplinary evaluations and assessments and initial IFSP activities within applicable program requirements.
• Monitor accuracy and timeliness of data entry and required documentation in the designated EarlySteps electronic information system.
• Represent regional EarlySteps intake operations in meetings with the EarlySteps state office and other program partners.
• Coordinate with Head Start/Early Head Start, the Louisiana Department of Education, Early Care and Education Networks, and other early childhood partners to promote awareness of EarlySteps and appropriate referral pathways.
• Assist with budget development, expenditure monitoring, and financial reporting as applicable to regional operations.
• Perform other related duties as assigned.

Benefits

• Eligible clinicians at this NHSC-approved site may apply to the NHSC Loan Repayment Program; the posting states NHSC will pay up to $50,000 for an initial two years of full-time clinical practice.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed