Community Service Officer

City of Ramsey • Ramsey City Hall, MN

2d • Onsite

About The Position

To perform a variety of non-sworn law enforcement support duties for the Ramsey Police Department. This position provides cost-effective public safety and superior customer service while performing regularly scheduled community service work. It also assists with high-priority unanticipated calls for service and public protection and crime prevention.

Requirements

• High school diploma or equivalent (GED)
• Currently enrolled in a law enforcement program and able to provide proof of enrollment
• If selected, must provide ongoing documentation of enrollment throughout employment.
• Employment in this role is limited to no more than five (5) years, or one (1) year after eligibility, whichever comes first
• Possession of a valid Minnesota driver’s license in good standing
• Certified in First Aid and CPR, or ability to obtain certification within six (6) months of hire
• Basic to intermediate knowledge of Microsoft Office applications
• Ability to provide excellent customer service
• Must successfully pass a criminal history check and driver’s license check
• Knowledge of principles, procedures, techniques and equipment of law enforcement
• Knowledge of animal restraint and care techniques
• Knowledge and ability to use computers including word processing and spreadsheets
• Skills to cope with situations firmly, courteously, tactfully and with respect to citizens' rights – even under stressful conditions
• Skills in the preparation of accurate and thorough reports
• Ability to effectively communicate in English, both orally and in written form
• Ability to maintain effective working relationships with all staff levels, residents and personnel from other agencies
• Ability to maintain confidentiality, prioritize duties and work independently with limited supervision
• Ability to act in a decisive manner, using good judgment
• Ability to maintain certification as a First Responder or in First Aid
• Ability to maintain regular attendance at work
• Ability to work outdoors in all weather conditions

Nice To Haves

• Formal training in traffic and/or pedestrian control
• Experience or training in observation and recollection of events
• Experience or training in law enforcement or security-related work
• Experience or training in animal control or handling
• One (1) year or more of public contact or customer service experience

Responsibilities

• Assist police officers at the scene of accidents with traffic control
• Assist in towing situations
• Assist with traffic and radar surveys
• Respond to non-emergency calls for service as assigned by Central Communications
• Receive and investigate ordinance complaints and document findings
• Enforce parking ordinances
• Perform animal control duties, including picking up stray animals and delivering them to the appropriate shelter
• Issue citations for animal ordinance violations and handle dog follow-up procedures and related records
• Receive and transmit messages over police dispatching radio
• Deliver police vehicles for maintenance and washing
• Assist with Fleet Maintenance
• Deliver and pick up correspondence
• Provide escorts
• Provide general support services to Police Officers
• Perform administrative errands
• Perform code enforcement activities
• Assist with crime prevention
• Understand and appreciate the role, responsibilities and limitations of non-sworn personnel in the delivery of police services
• Follow oral and written instructions such as supervisor’s work orders and equipment operation manuals
• Maintain regular and reliable attendance during scheduled work hours and outside regular hours as necessary
• Provide effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations and citizen customers
• Maintain positive professional working relationships with all staff levels, other jurisdictions and outside agencies and the general public
• Perform other duties as apparent or assigned (within the ability and resources of the Community Service Officer) at the verbal or written direction of the Chief of Police, Police Captains, Police Sergeants, Police Office Supervisor, Community Resources Officers or their designee

Benefits

• part-time pro-rated holidays
• vacation
• sick leave
• Public Employees Retirement Association (PERA)
• ancillary benefits

What This Job Offers

• Job Type: Part-time
• Career Level: Intern
• Education Level: High school or GED