COMMUNITY SERVICE OFFICER (WT: STATE LAW ENFORCEMENT DISPATCHER) - 76001144

State of Florida • Tampa, FL

1d • Onsite

About The Position

The Florida Department of Highway Safety and Motor Vehicles (FLHSMV) provides highway safety and security through excellence in service education and enforcement. The Florida Highway Patrol (FHP), a division of FLHSMV, is a nationally accredited state law enforcement agency charged with enforcing the laws of Florida and ensuring the safety of the motoring public. FHP has seven Regional Communication Centers (RCC), each located in a major metropolitan area: Tallahassee, Jacksonville, Orlando-Sanford, Tampa, Miami, Fort Myers, and Lake Worth. These state-of-the art facilities operate 24/7 to provide professional dispatch and communication support services for FHP and seven other state law enforcement agencies. The personnel who fill the RCCs are passionate, diverse and committed to public service. As the first, first responders, State Law Enforcement Dispatchers, also known as Community Service Officers, are non-sworn communications professionals who serve as the vital link between the public and law enforcement and are crucial to maintaining the safety and welfare of the public and law enforcement officers.

Requirements

• Must be willing and able to work rotating days and shifts to ensure coverage 24 hours per day, 7 days per week, including weekends and holidays.
• Must be 18 years of age or older.
• High school diploma or a general equivalency diploma is required.
• The position you are applying is subject to a Level 2 background along with Criminal Justice Information Systems (CJIS) and State Law Enforcement Radio System (SLERS) security clearance, to include a fingerprint-based check of the criminal records of the FBI, as a condition of employment pursuant to Chapter 110.1127, 435 and 943, Florida Statutes.
• Potential candidates must successfully complete a drug screening, medical and psychological examination.

Nice To Haves

• Professionalism – State Law Enforcement Dispatchers must be able to maintain high professional standards and calm, even-tempered attitudes during emergency situations, including situations that may be distressful in nature, and when dealing with individuals who may be distraught, uncooperative, distracted or aggressive.
• Communication and Active Listening – State Law Enforcement Dispatchers must be able to speak clearly and communicate information concisely as seconds count in emergency situations. They must be able to listen carefully and control conversations to obtain needed information quickly and accurately.
• Teamwork – State Law Enforcement Dispatchers are expected to work cooperatively and professionally with internal members, law enforcement officers and agency partners.
• Information Comprehension and Retention – State Law Enforcement Dispatchers must be able to understand, interpret and apply a variety of information/data. This includes reading maps and determining geographical/directional information; applying rules, regulations, policies and procedures; and understanding law enforcement terminology.
• Reasoning, Critical Thinking, and Judgment – State Law Enforcement Dispatchers must be able to quickly weigh and evaluate large volumes of information and consider numerous factors while making appropriate decisions based on training, experience, judgment, and established procedures.
• Multi-tasking – State Law Enforcement Dispatchers may have to handle (switch between) multiple calls at the same time and any call may require performing several activities simultaneously such as interacting with the caller, updating information and receiving/broadcasting radio information.
• Discretion and Integrity – State Law Enforcement Dispatchers have access to sensitive and confidential information and are expected to maintain the confidentiality of information and uphold the integrity of safety sensitive operations.
• Computer and Equipment Skills – State Law Enforcement Dispatchers must be able to proficiently operate a two-way radio system, multi-line telephone, and a computer and associated systems/applications such as the Computer Aided Dispatch (CAD) system.

Responsibilities

• Responding to emergency and non-emergency calls.
• Dispatching Troopers and other state law enforcement officers.
• Monitoring and responding to radio and data communications traffic.
• Helping coordinate efforts between FHP and other agencies (e.g., the Florida Department of Transportation after crash incidents).
• Receiving, relaying, and documenting call/incident details, law enforcement activity and other information.

Benefits

• Annual and Sick Leave Package
• Nine Paid Holidays
• State Health and Life Insurance
• Supplemental Insurance Options such as Disability, Dental and Vision
• Contributory Retirement Plan
• Member Assistance Program
• Tuition assistance to state universities and community colleges is available for full-time members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED