Community Service Liaison - Cardiology -PRN

Baptist Health Care•Pensacola, FL

5d•Onsite

About The Position

The Community Service Liaison supervises and coordinates all the education, promotion, and business development of Cardiology services for the communities served. This position coordinates community activities of providers and team members, assists in developing referral sources, and maintains positive relationships to ensure customer expectations are met. The role provides analysis of community outreach and referral patterns, and designs market penetration tactics through educational opportunities, physician-to-physician connections, and direct-to-consumer activities to increase awareness of Baptist Cardiology. The position assists staff by identifying patient barriers and aiding in treatment plans to improve patient outcomes. The Community Service Liaison coordinates with BHC Discharge educators and social workers to ensure medication compliance through Pharmaceutical assistance programs. This role participates in developing and implementing agency administrative policy, counsels clients individually and in emergencies, and provides training to team members on new or updated information, policies, procedures, and pharmaceutical guidelines. The Community Service Liaison represents the agency in community or interagency activities and conducts or directs staff development and various public relations events.

Requirements

1 year experience and/or training in a health care setting Required
Knowledge of cardiac medical terminology and medications.
Excellent written and verbal communication skills.
Knowledge of Community Resources.
Knowledge of health care market area (Primary Service area and Secondary Service Area).

Nice To Haves

Bachelor's Degree Health Care Preferred

Responsibilities

Assists staff members in analyzing barriers to patient care and in improving outcomes for the patients we serve.
Participates in developing and implementing administrative policies.
Works closely with Baptist discharge planner to coordinate follow up treatment and medications for self-pay patients.
Works closely with clinical staff to identify therapeutic and affordable medications for patients.
Requests Prior Authorizations from insurance as needed and updates staff on formulary changes and Prior Authorization requirements.
Logs, creates inventories and monitors all pharmaceutical samples and disposes of expired samples in accordance with policy guidelines.
Schedules on-site and off-site clinical staff education programs and physician community speaking engagements, and educational and community events.
Coordinates participation in American Heart Association community events as well as community health fairs, BHVI Cardiovascular symposium, and Go Red events, Community programs and various public relations events.
Maintains responsibility for grant writing for community education outreach.
Participates on BHC Growth/ Outreach and Marketing committees to grow and market cardiovascular services.
Assists in business development of referral sources and maintains positive relationship to ensure we are meeting customer expectations and assists with designing education opportunities, physician-to-physician connections and direct to consumer activities for Baptist Cardiology awareness.
Identifies real/potential problems affecting the service and implements solutions with follow through and communication.