Community Practice Service Liaison

Virginia Tech • Blacksburg, VA

1d • Onsite

About The Position

The Community Practice (CPRAC) Service at the Veterinary Teaching Hospital (VTH) provides high-quality primary veterinary care to clients within a 35-mile radius of the veterinary school while providing clinical-year veterinary students with valuable opportunities to participate in a primary care veterinary practice setting. The Community Practice Service Liaison serves as the service’s primary point of contact and is responsible for providing exceptional customer service to clients, referring veterinarians, faculty, staff, and students. Key responsibilities include answering and triaging telephone calls, monitoring and responding to emails, scheduling appointments, facilitating communication between clients and the veterinary care team, addressing client concerns, and ensuring a positive client experience from initial contact through follow-up. The successful candidate will be an integral member of the Community Practice team and contribute to the service’s mission of providing excellent primary care while supporting the education of student doctors. The ideal candidate will enjoy developing and maintaining relationships with long-term clients, demonstrate excellent communication and interpersonal skills, be comfortable working with computers and electronic medical records, and possess strong problem-solving, organization, prioritization, and customer service skills. The candidate must be able to thrive in a fast-paced environment while working collaboratively with a diverse team of veterinary professionals, students, and clients.

Requirements

• Previous experience working in a customer service role
• Excellent communication and interpersonal skills, both in person and over the telephone
• Strong organizational skills and demonstrated ability to prioritize tasks and meet deadlines
• Strong computer skills, including experience with Microsoft Office Suite
• Experience scanning, uploading, organizing, and managing documents
• Strong problem-solving and critical-thinking skills

Nice To Haves

• Previous experience working in a medical or veterinary clinic
• Previous experience using an electronic medical record (EMR) system
• Experience working in a customer-facing healthcare or veterinary environment
• Working knowledge of medical terminology

Responsibilities

• Answering and triaging telephone calls
• Monitoring and responding to emails
• Scheduling appointments
• Facilitating communication between clients and the veterinary care team
• Addressing client concerns
• Ensuring a positive client experience from initial contact through follow-up

Benefits

• State retirement plan with pension option
• Excellent medical, dental, vision, and life insurance
• TimelyCare, a virtual health service available to Virginia Tech employees at no cost, including health coaching, counseling, and wellness programs such as yoga, mindfulness, and nutrition support
• Paid vacation, sick leave, and holidays
• Eight weeks of paid parental leave
• Annual clothing allowance
• Tuition support of up to 12 credit hours per year
• PerkSpot, offering exclusive Virginia Tech discounts on flights, car rentals, vacation getaways, concerts, sporting events, restaurants, bicycles, instruments, clothing, and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed