Community Service Coordinator

Jubilee Housing•Washington, DC

11d•$55,000 - $60,000•Onsite

About The Position

Under the direction of the Reentry Programs Manager, the Community Services Coordinator nurtures a sense of community among justice-involved residents in two long-term housing developments and creates opportunities for residents to access enriching experiences within and beyond the Jubilee portfolio. The role plans, coordinates, facilitates, and implements individualized support, onsite programs, workshops, and activities for the diverse community of residents who call Jubilee Housing home. The coordinator develops and delivers resident programming, builds relationships with residents and community partners, connects residents with resources and supportive services, and supports resident engagement, advocacy, and leadership development. The position also manages volunteers, tracks program participation and budgets, prepares reports, and ensures compliance with organizational, funding, and regulatory requirements. The typical weekday schedule is 12 p.m. to 8 p.m., in person, with flexibility for events during evenings or weekends. Work may occur in residents’ homes and community spaces, including settings with challenging conditions; safety protocols and training will be provided.

Requirements

At least one year of human-services-related experience working directly with individuals in a community-based setting or organization.
Strong written and verbal communication skills.
Ability to work effectively independently and in a team environment.
Ability to support the organization’s mission and philosophy and demonstrate sensitivity to cultural diversity and organizational harmony.
Proficiency with computer applications or automated systems such as spreadsheets, Microsoft Office applications, calendars, email, and/or database software necessary for work assignments.
Ability to professionally perform duties in residents’ homes and community spaces, including settings where challenging conditions may be present.
Strong documentation, decision-making, customer service, conflict-resolution, and people-management skills, and integrity.
Valid driver’s license and willingness to transport residents in a company vehicle.
Ability to receive and respond to calls, texts, and/or emails after hours regarding crisis resolution.
Ability to stand, walk, stoop, kneel, or crouch and lift and/or move up to 15 pounds.

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Human Services, or a related field; at least three years of direct-service coordinator experience in an affordable housing setting may substitute for education.
Experience with resource navigation and individual service plans.
Experience with partner development and volunteer recruitment.

Responsibilities

Plan, coordinate, and facilitate educational, recreational, health, wellness, mentorship, and community-building activities for residents.
Develop monthly, quarterly, and annual activity calendars aligned with resident needs and organizational goals.
Conduct resident surveys to identify interests and programming opportunities.
Organize special events, holiday celebrations, workshops, and community meetings.
Coordinate multi-family programs as appropriate.
Develop and maintain a comprehensive database of community resources and connect residents with those resources.
Foster positive relationships with residents and encourage participation in community activities.
Promote programs through flyers, newsletters, social media, text messaging, and resident outreach.
Support a welcoming, inclusive, and resident-centered community environment.
Assist residents in accessing community resources and supportive services.
Conduct individual needs and skills assessments to identify barriers.
Work with the External Affairs and Resident Services Departments to develop resident voice and opportunities for advocacy and leadership development.
Develop and maintain relationships with schools, healthcare providers, social service agencies, businesses, faith-based organizations, and community groups.
Recruit, train, schedule, and supervise volunteers and program facilitators.
Coordinate donations, sponsorships, and in-kind contributions to support resident programming.
Create opportunities for joint resident programs and initiatives with other justice-involved organizations.
Maintain accurate records of program participation, attendance, and outcomes.
Track program budgets and expenditures in accordance with organizational policies.
Prepare reports on program activities, resident participation, and outcomes.
Ensure compliance with organizational, funding, and regulatory requirements.
Meet routinely with Property Management to discuss and promote resident alignment with Jubilee Housing occupancy and leasing standards.
Respond to calls, texts, and/or emails after hours regarding crisis resolution.