Community Service Administrator

UDR - Opening Doors to your future•Philadelphia, PA

4d•Onsite

About The Position

UDR is seeking a Community Service Administrator to join our team at 322 North Broad, our community with 339 units located in Philadelphia, PA. This role provides administrative support and maintenance feedback to the service management team. The responsibilities include ordering supplies, managing purchase orders and service invoices, generating reports, and conducting move-in/move-out inspections. The position also assists with scheduling the service team for service tickets, turns, and preventative maintenance, and inspects vendor work to ensure it meets UDR standards. Additionally, it oversees quality control through inspections of the community and vacant apartments.

Requirements

Knowledge of general office practices, organizational policies, and procedures.
Knowledge of organizational and community policies and procedures.
Ability to apply policies and procedures to solve everyday issues.
Ability to exercise initiative, problem-solving and decision-making skills.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Must have excellent organizational skills.
Ability to maintain a high level of accuracy in preparing and entering information, and attention to detail.
Must know and follow the Fair Housing laws.
Ability to perform a variety of documentation requiring some exercise of independent judgment.
Ability to meet and deal effectively with management, residents, associates, and vendors.
Must demonstrate excellent interpersonal skills.
Ability to proactively recognize and implement superior customer service to internal and external customers.
Ability to work in a fast paced environment and handle multiple projects simultaneously to meet deadlines.
Ability and willingness to lead, take charge, and offer opinions and direction.
Ability to effectively present information and respond to questions or resolve resident, vendor and contractor issues.
Ability to work in conjunction with Company managers and associates.
Must have effective verbal and listening communication skills.
The ability to communicate information and ideas in verbally and in writing so others will understand.
Ability to respond professionally to common inquiries or complaints from customers.
Ability to effectively present information to management both verbally and in detailed reports.
Ability to write reports and process online documents.
Knowledge of computer systems and applications.
Must have experience with computer skills including the spreadsheet, word processing programs, internet, smart phones, and e-mail at a highly proficient level.
Ability to enter service ticket information into the system.
Minimum of three years’ property management experience from the administrative or service side of the business.
Must have and maintain a valid driver’s license unless otherwise noted.

Nice To Haves

Associate or Bachelor’s degree preferred.
Customer Service, Administrative, Quality Control or inspection experience is a strong plus.

Responsibilities

Responsible for scheduling repairs with contractors, tracking, and providing final inspection of the work provided by contractors or vendors.
Schedule the service team for timely apartment turnovers, painting, floors, carpets and general cleaning.
Provide inspection of vacant apartments to ensure they are ready for occupancy. Report and schedule maintenance for any issues discovered and report results of turnovers to management.
Provide support for or complete the pre-move-out inspections on a timely basis.
Schedule or assist the service team scheduling of service tickets. May follow up on resident satisfaction following the service event.
Provide overall quality control for both vendor-related and service team related community cleaning, safety, landscaping, and any other community projects.
Act as the liaison for contact and coordination of vendors as needed.
Conduct community safety meetings.
Responsible for ordering through Ops Technology for supplies following Company procedures.
Provide community inspection of every floor or building, exterior and amenity spaces.
Assist in the bidding process for services and documentation as needed.
Provide superior customer service to internal and external customers representing the community in a professional, concerned, and friendly manner to foster a positive experience for all residents.
Organize and maintain filing system, file and retrieve documents, records, and reports. Ensure protection and security of files and records.
Greet vendors or contractors and accompany them to appropriate work area or to the appropriate service team lead or manager.
Perform other duties as assigned or as necessary.