Community Administrator

Compass Communities•Lincoln, NB

About The Position

Compass Communities is one of Canada’s largest land lease housing companies, with over 70 residential communities in 8 provinces and over 12,000 home sites. We offer attainable home ownership that prioritizes residents’ needs, creating communities with better services, management, and facilities. We are committed to being part of the solution to Canada’s housing challenge, creating affordable and vibrant communities. Join a leading national company in a unique and growing industry and make a positive daily impact in your community.

Requirements

2+ years of relevant experience in a similar line of work
Computer and software proficiency (primarily Microsoft Word, Excel, Outlook, Internet and Rent Manager)
Demonstrated ability to make decisions, exercise good judgment, and maintain confidentiality
Ability to demonstrate a responsible and positive attitude
A genuine interest in customer service, helping and working with homeowners
Ability to communicate well and establish relationships with colleagues and residents
Strong written and verbal communication
Valid driver’s license, and reliable, insured means of transportation to and between work locations as required for some locations.

Nice To Haves

Previous experience in residential property management is a strong asset

Responsibilities

Assist in operating the community in accordance with Compass standards to establish and maintain the community rules and regulations.
Receive POs, creating requisitions and recording rent payments.
Deliver rent payment to the bank (where applicable).
Enter rent payments into the Rent Manager system and reconcile and process bank deposits.
Assist in creating and managing issue tickets and communicating them to the maintenance team.
Follow-up on outstanding requests.
Work within the assigned budget.
Review accounts receivable and maintain collections efficiency.
Generate weekly AR reports.
Collect lot rent with the objective of managing and achieving a zero balance in AR.
Assist and work in a safe working environment for all employees by following the Health and Safety Policy and reporting all accidents/incidents in accordance with company policy.
Meet and work with contractors/vendors when needed and ensure all jobs are started and completed within deadlines.
Assist with inspecting common areas and all infrastructure including roads, landscaping, tree service, waste management and Community utility systems to ensure they are maintained and working effectively while eliminating any potential hazards.
Assist with filing fire safety documents and inspecting all fire safety systems bi-annually or when required.
Communicate with homeowners about leases, rent payments and deferrals, and lease termination, as well as satisfactorily resolve any complaints.
Create tenant notices/letters regarding rent payments, potential lease termination/evictions, community standards and maintenance concerns including waste management, etc. for the Regional Manager’s approval and distribute them.
Assist with prospective residents, processing and filing applications and seeing them through the approval workflow.
Assist with the organization and implementation of tenant appreciation and social events.